HybridDescription:Business Analyst – Customer ReturnsPosition Summary:We are looking for a highly analytical and collaborative Business Analyst to support and enhance our Return Materials Authorization (RMA) processes within a fast-paced semiconductor manufacturing environment. This role will be responsible for documenting RMA related processes, systems, and tools as well support user acceptance testing of system enhancements.Key Responsibilities:Execute configuration, testing, and deployment of SAP, Salesforce, and other internal system updates related to RMAValidate that delivered solutions meet business requirements and are ready for production deploymentAnalyze existing RMA workflows, systems, and tools to understand end-to-end processesDevelop and maintain detailed documentation including process maps, standard operating procedures (SOPs), work instructions, user guides, and reference materialsMaintain a structured documentation library (e.g., Confluence, SharePoint, or similar) with appropriate version controlPrepare, update, and format documentation to meet internal and external ISO audit requirementsTrack the impact of implemented process changes and refine documentation as neededDevelop training materials to support adoption of RMA processes, tools, and documentationAct as a subject matter expert (SME) on RMA procedures and related documentation, providing ongoing support and clarificationParticipate in cross-functional projects impacting RMA processes, ensuring documentation and training are part of project deliverablesRequired Skills & Qualifications:Demonstrated experience planning and executing User Acceptance Testing (UAT)Bachelor’s degree in business, Operations Management, Information Systems, Technical Writing, or a related field; or equivalent work experience3+ years of experience in business process analysis or operations support, preferably in the semiconductor or electronics industryExperience with Supply Chain, preferably RMA, reverse logistics, and warranty managementStrong working knowledge of SAP and SalesforceStrong analytical and problem-solving skills with the ability to understand complex workflows and translate them into clear, concise documentationDemonstrated experience creating and maintaining procedural and process documentation, including SOPs, work instructions, and user guidesHands-on experience preparing documentation for ISO audits and working within a formal Quality Management System (QMS)Notes:HybridVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Business Analyst – Customer ReturnsPosition Summary:We are looking for a highly analytical and collaborative Business Analyst to support and enhance our Return Materials Authorization (RMA) processes within a fast-paced semiconductor manufacturing environment. This role will be responsible for documenting RMA related processes, systems, and tools as well support user acceptance testing of system enhancements.Key Responsibilities:Execute configuration, testing, and deployment of SAP, Salesforce, and other internal system updates related to RMAValidate that delivered solutions meet business requirements and are ready for production deploymentAnalyze existing RMA workflows, systems, and tools to understand end-to-end processesDevelop and maintain detailed documentation including process maps, standard operating procedures (SOPs), work instructions, user guides, and reference materialsMaintain a structured documentation library (e.g., Confluence, SharePoint, or similar) with appropriate version controlPrepare, update, and format documentation to meet internal and external ISO audit requirementsTrack the impact of implemented process changes and refine documentation as neededDevelop training materials to support adoption of RMA processes, tools, and documentationAct as a subject matter expert (SME) on RMA procedures and related documentation, providing ongoing support and clarificationParticipate in cross-functional projects impacting RMA processes, ensuring documentation and training are part of project deliverablesRequired Skills & Qualifications:Demonstrated experience planning and executing User Acceptance Testing (UAT)Bachelor’s degree in business, Operations Management, Information Systems, Technical Writing, or a related field; or equivalent work experience3+ years of experience in business process analysis or operations support, preferably in the semiconductor or electronics industryExperience with Supply Chain, preferably RMA, reverse logistics, and warranty managementStrong working knowledge of SAP and SalesforceStrong analytical and problem-solving skills with the ability to understand complex workflows and translate them into clear, concise documentationDemonstrated experience creating and maintaining procedural and process documentation, including SOPs, work instructions, and user guidesHands-on experience preparing documentation for ISO audits and working within a formal Quality Management System (QMS)Notes:Hybrid
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