Business Analyst / Technical Writer

Business Analyst / Technical Writer

Job Description

Scope of the Project:
The client is seeking a consultant-level Business Analyst/Technical Writer to support the planning and execution of a fast-paced information security assessment program across the client. This program will focus on identifying risk and measuring compliance of information security programs and systems across the client as well as providing reporting and monitoring information to both client and agency leadership.

The Business Analyst will be responsible for quality control and assurance for the deliverables associated with this program as well as documenting plans, procedures, and progress of the program with the Program Manager.

This program includes:
Assessment of client-wide, shared or common services and security controls provided to agencies
Assessment of client-owned services and security controls at each agency
Tracking progress and resolving issues with each assessment
Documenting and presenting results from each assessment to client and division leadership
Tracking, documenting, and reporting assessment results at the client, sector, or other criterion level for the program
Gathering requirements and recommendations for program improvement
Developing policy, plan, process, and procedure documentation for the statewide information security program

Daily Duties / Responsibilities:
This implementation assistance would include, but is not limited to:
Status reporting of operational support tasks and related work efforts
Identifying metrics and key performance indicators (KPIs) of processes and their output
Create, manage, and maintain policy, plan, process, procedure, and other program documents such as process flows, standard operating procedures, desk manuals, and procedural guidelines
Review, edit, and maintain documentation consistency and accuracy for documentation submitted by both staff and vendors
Monitor and support deadlines, milestones, and activities
Apply change, risk, and resource management
Document all meetings attended, directives, and significant phone conversations
Develop and deliver professional technical program updates to DIS leadership and supporting staff
Communicates with IT leadership, business leadership, and IT business consultants to communicate program strategy, direction, and changes
Responsible for tracking key project milestones and recommending adjustments to project managers
Must possess extensive knowledge and expertise in the use of Microsoft Office tools

Required Skills (Rank in Order of Importance):
Excellent technical writing skills; technical writing experience
Ability to create effective and clear process flows and similar diagrams in PowerPoint or Visio

Preferred Skills (Rank in Order of Importance):
Simultaneously manage multiple reporting requirements
Strong schedule management and planning skills
Support regulatory compliance projects
5+ years of experience in technical writing
Experience with technical SOP documentation and graphic creation in Visio

Required Education/Certifications:
Bachelor’s degree or an Associate’s degree with 2 years of experience

Soft Skills:
Excellent problem-solving ability
Excellent team player
Excellent communication (written and verbal) skills
Ability to work at a high-volume and fast pace
Strong collaborator and strong ability to meet deadlines
Ability to identify, map, and support business processes

Notes:
Remote - Onsite during projects or at regular monthly/ quarterly intervals.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.