Business Operations Analyst

Business Operations Analyst

Job Description

Hybrid

Description:

The Business Operations Analyst, within the Office of Data and Analytics (ODA), is primarily responsible for supporting the development and execution of business operations best practices across the department.
The incumbent manages ODA’s budget and provides reports to the Finance team as needed. The incumbent also advises on the optimal use of funds to hire and retain personnel in order to fulfill ODA’s commitments to the rest of the agency. Additionally, the incumbent contributes to the development of organizational strategies that enhance team efficiency and productivity, assists with quality assurance for ODA data products,
collaborates with the Office of Performance Excellence on ODA’s role in client strategic planning and KPI tracking, and advises on relationship management between ODA and other divisions. The incumbent also supports business operations projects related to improving internal communications, providing project coordination support for high-priority efforts, and completing other assigned tasks.

Essential Duties/Responsibilities:

Maintain robust tracking of all ODA budgets; complete all Finance deliverables on time and as requested.

Assist with the creation and implementation of business operations strategies.

Assist with developing and maintaining metrics and reports to track ODA’s performance and efficiency.

Assist with updating or drafting new job descriptions to ensure ODA positions are properly classified by the client and team member duties are aligned with current operational needs.

Collaborate with the CDO, Deputy CDO, and team directors to test and implement new systems or procedures to improve ODA’s efficiency and workflow.

Prepare detailed reports and presentations for leadership, showcasing findings and recommendations.

Provide project coordination and communications support as needed for business operations projects.

Adhere to HIPAA and other state statutes related to protecting data confidentiality and individual privacy.

Support the client Data Transformation projects and activities, as requested.

Other duties as assigned.

Supervisory Responsibilities/Direct Reports:
This position has no direct reports. This position serves as a project/initiative lead and may be asked to delegate tasks to coworkers, with support from senior staff.

Difficulty of Work:
Work assignments involve a broad range of project responsibilities requiring excellent communication and interpersonal skills to effectively share findings and collaborate with various stakeholders across the client. Good judgement and ability to apply specialized knowledge are required to perform duties successfully. Work assignments also require critical thinking and decision making abilities

Responsibility:
Incumbent works both independently and on teams following general guidelines of the Office of Data and Analytics to ensure compliance with policies and procedures. Keeps supervisor and coworkers apprised of work; brings challenges and issues to supervisor as needed.

Incumbent is regularly responsible for execution of tasks that impact ODA priorities, as well as tasks impacting specific the client program areas. Incumbent may also contribute to projects with broader agency impact, under supervision of the Director of Data Governance & Business Operations.

Position is expected to work collaboratively with other Office of Data and Analytics staff to make progress toward agency priorities and advance client. Position is expected to comply with all policies and procedures set forth by client.

Personal Work Relationships:
This staff member works independently and on teams, with some support from other data analysts, senior data analysts, and team director, to complete various projects and assignments. This staff member maintains relationships with project teams and program area staff outside the Office of Data and Analytics.


Skill - Required / Desired - Amount of Experience
Bachelor’s degree or proven experience in business administration, operations and management, project management, or another related field - Required -
Direct applicable experience in business operations analysis or project management - Required - 4 Years
Understanding of business operations and procedures in a technical or data and analytics environment - Required - 4 Years
Budget management experience - Required - 2 Years
DevOps experience - Required - 2 Years
Strong analytical, conceptual, and problem-solving skills - Required
Exceptional communication skills, both oral and written - Required
Experience working in a cross-functional team environment with multiple and fluid demands - Required
Ability to maintain effective and professional working relationships with internal and external customers - Required


Physical Effort:
Requires sitting for long periods in front of a computer.
Working Conditions:
Work is performed indoors in a routine office environment



Notes:
Hybrid

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status