(Hybrid) 2x a weekDescription:Business Process Analyst – RMA (SAP & Salesforce)Position Summary:We are looking for a highly analytical and collaborative Business Process Analyst to support and enhance our Return Materials Authorization (RMA) processes within a fast-paced semiconductor manufacturing environment. This role bridges the gap between the RMA operations team, customer support, and IT, ensuring seamless integration and optimization of SAP and Salesforce platforms to support reverse logistics, warranty returns, and customer satisfaction.Key Responsibilities:Analyze and document RMA workflows specific to semiconductor product returnsCollaborate with cross-functional teams including Quality, Customer Operations, Logistics, and IT to improve RMA processesAct as the functional SME for RMA-related processes in SAP, Salesforce, and other internal systemsTranslate business needs into functional and technical requirements for system enhancements and integrationsExecute configuration, testing, and deployment of SAP, Salesforce, and other internal system updates related to RMAProvide training and documentation to end-users and stakeholders on RMA tools and processesEducation & Experience:Bachelor’s degree in Engineering, Business, Supply Chain, or Information Systems3–5 years of experience in business process analysis or operations support, preferably in the semiconductor or electronics industryExperience with Supply Chain, preferably RMA, reverse logistics, and warranty managementRequired Qualifications:Strong working knowledge of SAP and SalesforceExcellent analytical, communication, and stakeholder engagement skillsProficiency in process mapping tools (e.g., Visio, Lucidchart) and data analysis (Excel, Power BI, etc.)Proficiency in Word, Excel, Power PointExperience working with global teams and multi-site operationsNotes:(Hybrid) 2x a weekVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Business Process Analyst – RMA (SAP & Salesforce)Position Summary:We are looking for a highly analytical and collaborative Business Process Analyst to support and enhance our Return Materials Authorization (RMA) processes within a fast-paced semiconductor manufacturing environment. This role bridges the gap between the RMA operations team, customer support, and IT, ensuring seamless integration and optimization of SAP and Salesforce platforms to support reverse logistics, warranty returns, and customer satisfaction.Key Responsibilities:Analyze and document RMA workflows specific to semiconductor product returnsCollaborate with cross-functional teams including Quality, Customer Operations, Logistics, and IT to improve RMA processesAct as the functional SME for RMA-related processes in SAP, Salesforce, and other internal systemsTranslate business needs into functional and technical requirements for system enhancements and integrationsExecute configuration, testing, and deployment of SAP, Salesforce, and other internal system updates related to RMAProvide training and documentation to end-users and stakeholders on RMA tools and processesEducation & Experience:Bachelor’s degree in Engineering, Business, Supply Chain, or Information Systems3–5 years of experience in business process analysis or operations support, preferably in the semiconductor or electronics industryExperience with Supply Chain, preferably RMA, reverse logistics, and warranty managementRequired Qualifications:Strong working knowledge of SAP and SalesforceExcellent analytical, communication, and stakeholder engagement skillsProficiency in process mapping tools (e.g., Visio, Lucidchart) and data analysis (Excel, Power BI, etc.)Proficiency in Word, Excel, Power PointExperience working with global teams and multi-site operationsNotes:(Hybrid) 2x a week
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