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Business Process Analyst - RMA (SAP & Salesforce)


Reference Number: GDTXBA375

Business Process Analyst - RMA (SAP & Salesforce)
experience  Not Disclosed
location  Austin, TX
duration  12 Months
salary  Not Disclosed
jobtype  Not Disclosed
Industry  Manufacturing
Job Description

(Hybrid) 2x a week


Description:

Business Process Analyst – RMA (SAP & Salesforce)

Position Summary:
We are looking for a highly analytical and collaborative Business Process Analyst to support and enhance our Return Materials Authorization (RMA) processes within a fast-paced semiconductor manufacturing environment. This role bridges the gap between the RMA operations team, customer support, and IT, ensuring seamless integration and optimization of SAP and Salesforce platforms to support reverse logistics, warranty returns, and customer satisfaction.

Key Responsibilities:
Analyze and document RMA workflows specific to semiconductor product returns
Collaborate with cross-functional teams including Quality, Customer Operations, Logistics, and IT to improve RMA processes
Act as the functional SME for RMA-related processes in SAP, Salesforce, and other internal systems
Translate business needs into functional and technical requirements for system enhancements and integrations
Execute configuration, testing, and deployment of SAP, Salesforce, and other internal system updates related to RMA
Provide training and documentation to end-users and stakeholders on RMA tools and processes

Education & Experience:
Bachelor’s degree in Engineering, Business, Supply Chain, or Information Systems
3–5 years of experience in business process analysis or operations support, preferably in the semiconductor or electronics industry
Experience with Supply Chain, preferably RMA, reverse logistics, and warranty management

Required Qualifications:
Strong working knowledge of SAP and Salesforce
Excellent analytical, communication, and stakeholder engagement skills
Proficiency in process mapping tools (e.g., Visio, Lucidchart) and data analysis (Excel, Power BI, etc.)
Proficiency in Word, Excel, Power Point
Experience working with global teams and multi-site operations


Notes:
(Hybrid) 2x a week


VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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