100% RemoteDescription:Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.This position includes the following:Answering incoming phone calls in a fast paced environmentResolving Tier 1 level issuesReviewing taxpayer accountsVerifying, gathering and simultaneously updating key informationEducating taxpayers of online resources and current tax policiesSubmitting requests for payment arrangementsDocumenting actions taken into multiple systemsParticipating in all team engagement activitiesMeeting performance expectationsSkills Required:Strong ability to multitaskBasic use of Microsoft Word, Excel and Google WorkspaceBasic math skills are required - addition, subtraction, multiplication and division.Communicate well both in writing and verballyGreat interpersonal skillsRetain knowledge easilyCreative in problem solvingGoal orientedOrganizedSkills Preferred:Spanish-speakingExperience Required:Previous two positions should each be at least one consecutive year in a fast-paced callcenter.National call centers in industries such as finance/banking, insurance,telecommunications (not technical support)Experience Preferred:Experience with participating in process improvement activities, basic math skills, history of working in banking.Education Required:High school diploma or equivalentEducation Preferred:Associates Degree or higherNotes:100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson.Candidates MUST have 1 year of recent call center experience.Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7:45am to 5:15pm, Monday through Friday.Training is an intensive 3 weeks from 8:30am to 5pm.Attendance is critical as learning and applying knowledge is continuous for this role. VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.This position includes the following:Answering incoming phone calls in a fast paced environmentResolving Tier 1 level issuesReviewing taxpayer accountsVerifying, gathering and simultaneously updating key informationEducating taxpayers of online resources and current tax policiesSubmitting requests for payment arrangementsDocumenting actions taken into multiple systemsParticipating in all team engagement activitiesMeeting performance expectationsSkills Required:Strong ability to multitaskBasic use of Microsoft Word, Excel and Google WorkspaceBasic math skills are required - addition, subtraction, multiplication and division.Communicate well both in writing and verballyGreat interpersonal skillsRetain knowledge easilyCreative in problem solvingGoal orientedOrganizedSkills Preferred:Spanish-speakingExperience Required:Previous two positions should each be at least one consecutive year in a fast-paced callcenter.National call centers in industries such as finance/banking, insurance,telecommunications (not technical support)Experience Preferred:Experience with participating in process improvement activities, basic math skills, history of working in banking.Education Required:High school diploma or equivalentEducation Preferred:Associates Degree or higherNotes:100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson.Candidates MUST have 1 year of recent call center experience.Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7:45am to 5:15pm, Monday through Friday.Training is an intensive 3 weeks from 8:30am to 5pm.Attendance is critical as learning and applying knowledge is continuous for this role.
(Please ensure email matches your resume email)
(document types allowed: doc/docx/rtf/pdf/txt) (max 2MB)
By submitting this form, you are consenting to the VIVA team contacting you via Phone/Email