Description:OVERVIEWAnswer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.DUTIESAnswer all 800 calls in a timely manner. Record on Client Contact forms.Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.Complete data entry each day including Client ContactsDo labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.Inform the Office Manager when supplies of materials are lowPut away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderlyTake voice mail messages for all packet requests twice a day (morning and afternoon at minimum).Forward call back messages to Volunteer Supervisors at the end of the day.Put together new counselor training materials and other training materials requested by Trainers.Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.DIFFICULTY OF WORKIncumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with the client policies and laws affecting the client.RESPONSIBILITYIncumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.PERSONAL WORK RELATIONSHIPSPersonal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.Skill - Required / Desired - Amount of ExperienceGood Communication Skills - Required - 2 YearsKnowledge of Data Entry - Required - 2 YearsHigh School Diploma or GED - Required -Additional education or experience preferred - Nice to have -Call center experience - Nice to have -Notes:Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline calls and performs other general office duties such as data entry, mailings, and inventory. Must make it in by 8am but in some cases will allow 8:30.full time 40 hour work week. 8:00-4:30 pmVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:OVERVIEWAnswer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.DUTIESAnswer all 800 calls in a timely manner. Record on Client Contact forms.Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.Complete data entry each day including Client ContactsDo labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.Inform the Office Manager when supplies of materials are lowPut away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderlyTake voice mail messages for all packet requests twice a day (morning and afternoon at minimum).Forward call back messages to Volunteer Supervisors at the end of the day.Put together new counselor training materials and other training materials requested by Trainers.Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.DIFFICULTY OF WORKIncumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with the client policies and laws affecting the client.RESPONSIBILITYIncumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.PERSONAL WORK RELATIONSHIPSPersonal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.Skill - Required / Desired - Amount of ExperienceGood Communication Skills - Required - 2 YearsKnowledge of Data Entry - Required - 2 YearsHigh School Diploma or GED - Required -Additional education or experience preferred - Nice to have -Call center experience - Nice to have -Notes:Must complete a 5-day training on health insurance for people with Medicare. Answers 800 helpline calls and performs other general office duties such as data entry, mailings, and inventory. Must make it in by 8am but in some cases will allow 8:30.
full time 40 hour work week. 8:00-4:30 pm
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