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Cash Application Coordinator

Mason, OH

6.0 Months

Full-Time $17-$22/hr

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Posted: Jun 26, 2026

Ref: SRNYCC26

Position Overview

GENERAL FUNCTION
Accurately and efficiently processes client self-bill files and/or incoming payments to customer invoices/accounts in appropriate systems. Researches and resolves data issues through coordination and communication with internal and/or external clients and team members, ensuring timely application of payments on open receivables. This position requires team interaction as well as the ability to work independently.

MAJOR DUTIES AND RESPONSIBILITIES
Accurately and timely processes simple to complex incoming payments to customer invoices/accounts
Effectively researches and resolves cash application issues using appropriate systems and with internal teams as needed
Understands and quickly processes changes resulting from new systems, plans, benefit designs, etc.
Consistently meets or exceeds agreed upon business objectives in productivity, accuracy and cycle time. Proactively works with manager to develop self-remediation plan when standards are not being met.
Works with manager to provide strong customer service and communication with internal and external clients.
Communicates with manager, team members, and clients regarding issues in a timely manner and escalates as necessary to management.
Runs assigned queries and reports weekly / monthly

BASIC QUALIFICATIONS
High School diploma
3+ years of experience in cash application or insurance related processes
SAP knowledge and experience
High level knowledge of MS Excel
Ability to quickly grasp and retain information and concepts
Minimum keystroke per hour requirement of 10,000 alpha and numeric with less than 2% error rate
Strong customer service and communication skills, both oral and written
High level of detail orientation, ability to work well under pressure and multi-task/ prioritize issues
Flexibility working in both a team and individual environments

PREFERRED QUALIFICATIONS
Previous AS400 knowledge and experience
Detailed working knowledge of basic computer operations and systems, i.e.: Web-based search engines, Windows, and Microsoft Office products
Prior experience/knowledge of vision benefits and/or insurance industry

Notes:
Hybrid (3 days in office, 2 days for home)
Work hours: full-time (8h day / 40 week). Standard 9am-5pm
This is a contract role with the possibility of conversion to full-time based on business needs and performance

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Trusted by 100+ Fortune 500 Companies

Competitive Benefits

Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

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