Cash Application Coordinator

Cash Application Coordinator

Job Description

GENERAL FUNCTION
Accurately and efficiently processes client self-bill files and/or incoming payments to customer invoices/accounts in appropriate systems. Researches and resolves data issues through coordination and communication with internal and/or external clients and team members, ensuring timely application of payments on open receivables. This position requires team interaction as well as the ability to work independently.

MAJOR DUTIES AND RESPONSIBILITIES
Accurately and timely processes simple to complex incoming payments to customer invoices/accounts
Effectively researches and resolves cash application issues using appropriate systems and with internal teams as needed
Understands and quickly processes changes resulting from new systems, plans, benefit designs, etc.
Consistently meets or exceeds agreed upon business objectives in productivity, accuracy and cycle time. Proactively works with manager to develop self-remediation plan when standards are not being met.
Participates on department projects
Identifies and recommends the systems/process modifications necessary to improve efficiency and effectiveness as it relates to the cash apply process.
Works with team lead and manager to provide strong customer service and communication with internal and external clients.
Communicates with team lead and manager, team members, and clients regarding issues in a timely manner and escalates as necessary to management.
Runs assigned queries and reports weekly / monthly

BASIC QUALIFICATIONS
High School diploma
3+ years of experience in cash application or insurance related processes
SAP knowledge and experience
High level knowledge of MS Excel
Ability to quickly grasp and retain information and concepts
Minimum keystroke per hour requirement of 10,000 alpha and numeric with less than 2% error rate
Strong customer service and communication skills, both oral and written
High level of detail orientation, ability to work well under pressure and multi-task/ prioritize issues
Flexibility working in both a team and individual environments

PREFERRED QUALIFICATIONS
Intermediate to Advanced- level Excel knowledge
Previous AS400 knowledge and experience
Detailed working knowledge of basic computer operations and systems, i.e.: Web-based search engines, Windows, and Microsoft Office products
Prior experience/knowledge of vision benefits and/or insurance industry
Knowledge of mid-range computer applications and query reporting
Understand and honor high level of confidentiality

Required levels/ Years of Experience education: 3 YEARS EXP

Notes:
Onsite
Work hours: full-time (8h day / 40 week
Temp to Hire

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.