GENERAL FUNCTION
Accurately and efficiently processes client self-bill files and/or incoming payments to customer invoices/accounts in appropriate systems. Researches and resolves data issues through coordination and communication with internal and/or external clients and team members, ensuring timely application of payments on open receivables. This position requires team interaction as well as the ability to work independently.

MAJOR DUTIES AND RESPONSIBILITIES
Accurately and timely processes simple to complex incoming payments to customer invoices/accounts
Effectively researches and resolves cash application issues using appropriate systems and with internal teams as needed
Understands and quickly processes changes resulting from new systems, plans, benefit designs, etc.
Consistently meets or exceeds agreed upon business objectives in productivity, accuracy and cycle time. Proactively works with manager to develop a self-remediation plan when standards are not being met.
Works with manager to provide strong customer service and communication with internal and external clients.
Communicates with manager, team members, and clients regarding issues in a timely manner and escalates as necessary to management.
Runs assigned queries and reports weekly / monthly

BASIC QUALIFICATIONS
High School diploma
3+ years of experience in cash application or insurance related processes
SAP knowledge and experience
High level knowledge of MS Excel
Ability to quickly grasp and retain information and concepts
Minimum keystroke per hour requirement of 10,000 alpha and numeric with less than 2% error rate
Strong customer service and communication skills, both oral and written
High level of detail orientation, ability to work well under pressure and multi-task/ prioritize issues
Flexibility working in both a team and individual environments

Excel skills a must!

PREFERRED QUALIFICATIONS
Previous AS400 knowledge and experience
Detailed working knowledge of basic computer operations and systems, i.e.: Web-based search engines, Windows, and Microsoft Office products
Prior experience/knowledge of vision benefits and/or insurance industry

Additional Skills:
Intermediate to Advanced- level Excel knowledge
Knowledge of mid-range computer applications and query reporting
Understand and honor high level of confidentiality

Notes:
Work hours: 8 - 5pm with hour lunch, or 8-430 with 30 minute lunch.
This is a contract role with the possibility of conversion to full-time based on business needs and performance