CBC Help Desk Personnel Lead position

Reference Number: AKAZCH16

CBC Help Desk Personnel Lead position

Not Disclosed

Phoenix, AZ

3.5 Months

Not Disclosed

Not Disclosed

Government - State

Job Description

Description:

Help desk center for the existing Centralize background check portal.

Skills Required

Provides answers to clients by identifying problems
Researching answers, and guiding clients through corrective steps.
Essentially, a blend of technical knowledge and soft skills to efficiently diagnose and resolve user problems.
Strong technical proficiency in computer systems and troubleshooting
Excellent customer service skills
Effective communication abilities
Problem-solving aptitude
Attention to detail
The ability to multitask
Familiarity with ticketing systems
All while demonstrating patience and empathy when interacting with users facing technical issues
Spanish speaking (bilingual)

Experience Required

Call Center experience Office environment experience Must be bilingual Spanish speaking

Education Required - High School Diploma

Notes:

8:00 AM - 5.00PM

Estimated Regular Hours/Week - 40.00

OT Expected - Yes

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status