Description • The purpose of this position is to provide support to the Certification team and may interact with client constituents, including education administrators and staff, community members, education partners, and the families of client students. This customer service position is responsible for providing administrative and clerical support to ensure the efficient processing and management of certification application and records, including: Data Entry: • Accurately enter and update information in databases and spreadsheets related to certification status, applicant details, and other relevant data. Record Keeping: • Organize and maintain physical and electronic files related to certification applications, ensuring confidentiality and compliance with data protection regulations. Mail Management: • Efficiently manage and mail certificates and other documents to applicants. Experience Required • Previous clerical or administrative experience.Skills Required • Computer: High-level of PC proficiency and familiarity with Microsoft Office suite (Outlook, Excel/Word/PPT, Teams, etc.) and database management; multi-monitors • Communication: Excellent business-professional verbal, interpersonal, and written communication skills, including active listening. • Office skills: Strong organizational skills with attention to detail and accuracy; ability to manage multiple tasks and prioritize effectively in a fast-paced environment.Education Required • High school degree, or higher.Skills:• Clerical or administrative duties - 1 YearNotes:This is a full-time in-office position at no more than 20 hours per working week, requiring candidate to be in -office at any point between Monday through Friday, from 8AM through 4:30PM, except State holidays. 8:00 AM - 4:30 PMEstimated Regular Hours/Week 20.00VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
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