Citrix Architect

Citrix Architect

Job Description

SCOPE OF THE PROJECT:
This will be working for the client on design and development of a CUI VDI environment, Window systems and images, technical and engineer support, and one-on-one training to identified System Administrators.

DAILY DUTIES / RESPONSIBILITIES:
Mid-Senior level Citrix VDI Architect will be responsible for providing level-2 and level-3 technical support for Citrix/XenApps server environment. This position will analyze and evaluate major system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system. Review user requirements and provide direction in the identification of problem and potential resolution. Provide analytical support in the conceptualization, development and implementation of complex, multiple inter-linked systems. Define system objectives and prepare system design specifications to meet user requirements and satisfy interface problems. Job duties will include, but are not limited to the following:

Responsibilities :
Providing level-2 and level-3 technical support for Citrix / XenApps server environment
Monitoring of VDI platform with various client tools Netscaler, ControlUP)
Support will include:
VDI End-User Sessions
VDI Stack
Level-2 management and technical support
Ensuring virtual sessions are working as intended
Handling IT- VDI related requests or inquiries received by client helpdesk
Ensuring all Citrix platform server systems under management have updated software patches
XenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications
Ensure high levels of client satisfaction for the products/solutions which are supported
Addresses all technical questions around VDI and Citrix
Participate in client meetings to update team members
Ability to be the technical Subject Matter Expert within the Environment
Deploy and support core Microsoft services, AD, ADFS, DNS & DHCP, WSUS and Group Policy.

Qualifications Skills, Experience & Qualifications :
Advanced system testing tool knowledge & experience
Strong technical experience with the following technologies:
Citrix Xen Desktop
Citrix Xen Server
Microsoft Windows infrastructure.
Ability to work well within a team environment
Experience with Workflow analysis
Technical collaboration for client problem solving
Ability to apply best practices to ensure maximum amount of production
Ability to provide one-on-one training to teammates

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
5+ years of experience with Citrix XenApp
5+ years of experience with XenServer Administration
5+ years of experience with Microsoft Windows Servers
5+ years of experience with Citrix App Layering

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
Experience troubleshooting systems, identifying root cause, and creating action plans to resolve issues
Experience working within complex VDI environment.

REQUIRED EDUCATION:
An Associate degree in computer science or a related field, or equivalent relavent experience.

REQUIRED CERTIFICATIONS:
Citrix Administrator certification

ADDITIONAL SKILLS:
Adaptable, flexible, and self-motivated with strong technical and problem solving skills.
Ability to effectively communicate with large or small groups of people through written or spoken communication
Must be a self-starter demonstrating the willingness to address / resolve ambiguity and conflict

Notes:
Role is 100% remote

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.