Certified Woman & Minority Owned

Claims customer service advocate


Reference Number: RKSCCC6

Claims customer service advocate
experience  Not Disclosed
location  Columbia, SC (100% Remote)
duration  3.0 Months
salary  Not Disclosed
jobtype  Not Disclosed
Industry  Government - Local
duration  $15.39/hour - $17.39/hour
Job Description

DESCRIPTION

Job Summary


You will respond to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals and authorizations and appointments.


Key Responsibilities


Accurately and professionally answer health care inquiries and provide resolutions to the client beneficiaries & providers over the phone, chat, email or other written correspondence.

Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact

Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule and prioritize workload to answer incoming calls.

Participates in continuous training in order to become fully proficient in resolving all customer inquiries

Regular and consistent attendance


Skills


Data Entry

Organizational

Information Management

Customer Service



VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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