DESCRIPTIONJob SummaryYou will respond to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals and authorizations and appointments.Key ResponsibilitiesAccurately and professionally answer health care inquiries and provide resolutions to the client beneficiaries & providers over the phone, chat, email or other written correspondence.Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contactMeet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule and prioritize workload to answer incoming calls.Participates in continuous training in order to become fully proficient in resolving all customer inquiriesRegular and consistent attendanceSkillsData EntryOrganizationalInformation ManagementCustomer Service VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
DESCRIPTION
Job Summary
You will respond to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals and authorizations and appointments.
Key Responsibilities
Accurately and professionally answer health care inquiries and provide resolutions to the client beneficiaries & providers over the phone, chat, email or other written correspondence.
Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact
Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule and prioritize workload to answer incoming calls.
Participates in continuous training in order to become fully proficient in resolving all customer inquiries
Regular and consistent attendance
Skills
Data Entry
Organizational
Information Management
Customer Service
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