This is a full-time remote position Monday through Friday.Description:Qualifications:Minimum of two years of experience in software and application delivery and support.Associate's or Bachelor’s Degree, or technical institute degree/certificate. Or equivalent work experience.Proficiency in Windows 10/11 and Microsoft 365.Experience with Active Directory, Group Policy, SCCM.Familiarity with ServiceNow or similar ITSM platforms.Basic PowerShell scripting for automation and troubleshooting.Support for VPNs, remote desktop tools, and MDM solutions (e.g., Intune).Understanding of network basics (TCP/IP, DNS, DHCP).Comfortable with collaboration tools like Teams and Zoom.Strong troubleshooting and customer service skills.Effective communicator with proven reliability and efficiencyPosition General Summary:The Client Technologies Technician provides 2nd-tier support and configuration for packaged and custom applications with the client organization. Specifically, the Client Technologies Technician implements and supports technology systems for business applications including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resource Information Systems (HRIS) in addition to other Line Of Business (LOB) applications used by the organization such as Learning Management Systems (LMS) or Student Information Management Systems (SIMS). The Client Technologies Technician is required to provide weekly status reports to their supervisor in the Information Technology (IT) department.Essential Position Functions:Provide setup and configuration of applicationsProvide 2nd-tier support for business applications within the enterpriseDevelop recommendations for enhancing approaches for software support serviceDevelop and manage effective working relationships with other departments, groups, and personnel with whom work must be coordinated or interfacedAnalyze the performance of programs and take action to correct deficienciesProvide a minimum of weekly status report updates for current projectsProvide consultation for the evaluation of packaged applicationsProvide the implementation, configuration, and deployment of new packaged software applicationMeet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for othersAll work responsibilities are subject to having performance goals and/or targets established(These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)Notes:This is a full-time remote position Monday through Friday. VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Qualifications:Minimum of two years of experience in software and application delivery and support.Associate's or Bachelor’s Degree, or technical institute degree/certificate. Or equivalent work experience.Proficiency in Windows 10/11 and Microsoft 365.Experience with Active Directory, Group Policy, SCCM.Familiarity with ServiceNow or similar ITSM platforms.Basic PowerShell scripting for automation and troubleshooting.Support for VPNs, remote desktop tools, and MDM solutions (e.g., Intune).Understanding of network basics (TCP/IP, DNS, DHCP).Comfortable with collaboration tools like Teams and Zoom.Strong troubleshooting and customer service skills.Effective communicator with proven reliability and efficiencyPosition General Summary:The Client Technologies Technician provides 2nd-tier support and configuration for packaged and custom applications with the client organization. Specifically, the Client Technologies Technician implements and supports technology systems for business applications including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resource Information Systems (HRIS) in addition to other Line Of Business (LOB) applications used by the organization such as Learning Management Systems (LMS) or Student Information Management Systems (SIMS). The Client Technologies Technician is required to provide weekly status reports to their supervisor in the Information Technology (IT) department.Essential Position Functions:Provide setup and configuration of applicationsProvide 2nd-tier support for business applications within the enterpriseDevelop recommendations for enhancing approaches for software support serviceDevelop and manage effective working relationships with other departments, groups, and personnel with whom work must be coordinated or interfacedAnalyze the performance of programs and take action to correct deficienciesProvide a minimum of weekly status report updates for current projectsProvide consultation for the evaluation of packaged applicationsProvide the implementation, configuration, and deployment of new packaged software applicationMeet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for othersAll work responsibilities are subject to having performance goals and/or targets established(These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)
Notes:This is a full-time remote position Monday through Friday.
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