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Client Technologies Technician

100% Remote (Within US)

12.0 Months

Full-Time $17-$22/hr

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Posted: Jun 08, 2026

Ref: BTFLCT8

Position Overview

Position General Summary:
The Client Technologies Technician provides 2nd-tier support and configuration for packaged and custom applications with the client organization. Specifically, the Client Technologies Technician implements and supports technology systems for business applications including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resource Information Systems (HRIS) in addition to other Line Of Business (LOB) applications used by the organization such as Learning Management Systems (LMS) or Student Information Management Systems (SIMS). The Client Technologies Technician is required to provide weekly status reports to their supervisor in the Information Technology (IT) department.

Essential Position Functions:
Provide setup and configuration of applications
Provide 2nd-tier support for business applications within the enterprise
Develop recommendations for enhancing approaches for software support service
Develop and manage effective working relationships with other departments, groups, and personnel with whom work must be coordinated or interfaced
Analyze the performance of programs and take action to correct deficiencies
Provide a minimum of weekly status report updates for current projects
Provide consultation for the evaluation of packaged applications
Provide the implementation, configuration, and deployment of new packaged software application
Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others
All work responsibilities are subject to having performance goals and/or targets established

Minimum Requirements
Minimum of two years of experience in software and application delivery and support.
Associate's or Bachelor’s Degree, or technical institute degree/certificate. Or equivalent work experience.
Proficiency in Windows 10/11 and Microsoft 365.
Experience with Active Directory, Group Policy, SCCM.
Familiarity with ServiceNow or similar ITSM platforms.
Basic PowerShell scripting for automation and troubleshooting.
Support for VPNs, remote desktop tools, and MDM solutions (e.g., Intune).
Understanding of network basics (TCP/IP, DNS, DHCP).
Comfortable with collaboration tools like Teams and Zoom.
Strong troubleshooting and customer service skills.
Effective communicator with proven reliability and efficiency.

Notes:
This is a full-time remote position Monday through Friday EST, not to exceed 40 hours per week.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Trusted by 100+ Fortune 500 Companies

Competitive Benefits

Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

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