Clinical Operations Consultant

Clinical Operations Consultant

Job Description

The Clinical Operations Consultant fulfills the company purpose of helping people on their path to better health by driving quality execution of administrative support for Prior Authorization. The Clinical Operations Consultant will be a Prior Authorization system Subject Matter Expert providing support for the Prior Authorization/Appeals Operational and Administrative teams. This position works closely with and fosters communications with internal and external departments including clinical development, product owners, CAS liaisons, Account Teams and Prior Authorization Operations to ensure a solid understanding of the programs being processed and implemented.

In order to be successful in this role you will interact and collaborate with internal colleagues to identify opportunities to improve processes and drive efficiencies within the department as well as assist in leading meetings, creation and maintenance of work instructions, training, projects and activities related to PA systems. Consultants also work with a team of system trainers to provide consistent back end user support, assist in documentation and maintenance of user guides presentations and corrective action plans, provide system demos and help guide CAS users through the implementation process for Prior Authorization system tool.

Daily Configuration & Document Management
Configure client setup into the Prior Authorization system ensuring accuracy and completeness
Validate all configurations for compliance and operational standards
Assist in research of general cases submitted to the department

Required Experience:
3+ years of Pharmacy Benefit Management (PBM) prior authorization experience

Preferred Qualifications:
Experience with PA system setup
Experience with MS Excel, Word and PowerPoint
Experience with CAS and/or MedHOK systems
Experience with Prior Auth and Appeals activities
Experience with previous project management.
Strong attention to detail and commitment to high-quality work.

Education:
Bachelor's Degree in any related field
Verifiable High School Diploma, GED, or equivalent

Notes:
Remote
Schedule: Mon-Fri - 8:30 - 5:00 CST

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.