JOB SUMMARY:

The Collection’s Supervisor is responsible for performing tasks essential to the processing of A/R and maintaining the highest level of customer service. In addition, assist in overall management of the department including developing and improving operational goals of department and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Review collection reports to ascertain status of collection and balance outstanding and to evaluate effectiveness of current collection policies and procedures.
Provide monthly A/R reports to Senior Management.
Responsible for the collection of past due receivables.
Manage the hold process for customer accounts.
Research and manage dispute resolution processes by working with sales, customer service & the customer.
Review past due accounts for placement with collection agencies when necessary.
Process credit card payments.
Process customer refunds.
Train new associates.
Assist manager with special projects and other duties as needed.

QUALIFICATIONS:
Bachelor's degree in Accounting, Finance or similar course of study.
Minimum of 5+ years collections experience with at least 3 years in supervisory/management capacity.
Strong analytical skills.
SAP/Warehouse management software experience or similar ERP experience preferred.
Strong computer skills (Google, Excel, etc.).
Excellent interpersonal and communication skills.


Notes:
Hybrid: Two Days from home and three in office (first few weeks the expectation will be that the contracter will work onsite)