Description:CANDIDATE RESPONSIBILITIES:Contact constituents/complainants to discuss the details of the complaints that are filed.Read client statute and compare with complaints to analyze the issue.Communicating with the public, so good customer service skills are a MUST.Advise complainant of the client’s jurisdiction and that the case is being closed and for what reason.Provide any resources or referrals, as appropriate.Send a written correspondence to the complainant once approved by the supervisor.Close the case out by adding the appropriate codes/activities/statues in Versa.Document the actions in the OnBase system.CANDIDATE REQUIRED SKILLS:Communicate verbally and in writing appropriatelyRead and interpret client statutesPrevious experience working with the public in a professional work environmentExceptional organizational skillsCommit to the project time lineRequired / Desired Skills:Skill - Required / Desired - Amount of ExperienceAbility to speak and understand English - RequiredHigh school diploma - RequiredExcellent written and oral communication with the public - RequiredAbility to read and interpret Client Statues - Required - 1 YearsExperience working with the public in a professional work environment - Required - 3 YearsExperience working with the public and analyzing complaints - Required - 1 YearsExperience using Versa - Highly desiredExperience using OnBase system - Highly desiredNotes:OnsiteMonday - Friday 8am - 5pmVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:CANDIDATE RESPONSIBILITIES:Contact constituents/complainants to discuss the details of the complaints that are filed.Read client statute and compare with complaints to analyze the issue.Communicating with the public, so good customer service skills are a MUST.Advise complainant of the client’s jurisdiction and that the case is being closed and for what reason.Provide any resources or referrals, as appropriate.Send a written correspondence to the complainant once approved by the supervisor.Close the case out by adding the appropriate codes/activities/statues in Versa.Document the actions in the OnBase system.CANDIDATE REQUIRED SKILLS:Communicate verbally and in writing appropriatelyRead and interpret client statutesPrevious experience working with the public in a professional work environmentExceptional organizational skillsCommit to the project time lineRequired / Desired Skills:Skill - Required / Desired - Amount of ExperienceAbility to speak and understand English - RequiredHigh school diploma - RequiredExcellent written and oral communication with the public - RequiredAbility to read and interpret Client Statues - Required - 1 YearsExperience working with the public in a professional work environment - Required - 3 YearsExperience working with the public and analyzing complaints - Required - 1 YearsExperience using Versa - Highly desiredExperience using OnBase system - Highly desiredNotes:OnsiteMonday - Friday 8am - 5pm
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