CANDIDATE RESPONSIBILITIES:
Contact constituents/complainants to discuss the details of the complaints that are filed.
Read client statute and compare with complaints to analyze the issue.
Communicating with the public, so good customer service skills are a MUST.
Advise complainant of the client’s jurisdiction and that the case is being closed and for what reason.
Provide any resources or referrals, as appropriate.
Send a written correspondence to the complainant once approved by the supervisor.
Close the case out by adding the appropriate codes/activities/statues in Versa.
Document the actions in the OnBase system.

CANDIDATE REQUIRED SKILLS:
Communicate verbally and in writing appropriately
Read and interrupt client statutes
Previous experience working with the public in a professional work environment
Exceptional organizational skills
Commit to the project time line

Skill - Required / Desired - Amount of Experience
Ability to speak and understand English - Required
High school diploma - Required
Excellent written and oral communication with the public - Required
Ability to read and interrupt client statues - Required - 1 Years
Experience working with the public in a professional work environment - Required - 3 Years
Experience working with the public and analyzing complaints - Required - 1 Years
Experience using Versa - Highly desired
Experience using OnBase system - Highly desired
Bachelors Degree - Highly desired

Notes:
Onsite
Monday - Friday 8am - 5pm