Role is 100% remoteDescription:The client is looking for a Computer Operator - IntermediateCOMPANY / DEPARTMENT CULTURE:The Computer Operator position will be part of the HCIS team.The team is a combination of client information technology professionals and experienced consultants, and we are seeking individuals who are highly productive, very flexible, and can work effectively in an environment where ambiguity is common. Team members are expected to contribute with minimal supervision and be self-motivated. The project demands individuals who are strong collaborators, who want to make a positive contribution to the client and can understand top-level goals and objectives and drive toward them.Candidates who enjoy working on complex, change-oriented projects with motivated team members will find this position attractive.Scope of the project:This project includes making federally mandated changes for the client. This position will perform monthly billing extraction from SOLARWINDS, excel and transpose the data for billing. Automate the tasks as much as possible. Other duties to include maintaining executive dashboard and provide tier 1 support for BMC footprints ticketing system.Daily duties / responsibilities:The computer operation role will be responsible for gathering infrastructure data and assisting with updating excel spreadsheets to be shared with MITS billing department. Also manage and support the MITS interactive dashboard. And asset management tasks. Assist with documenting the process of each of the tasks. Document, update and verify the steps in collaborating with the tech writer.As a tier1 support team member, serve as backup to footprints administrator. Collaborate with footprints ticketing administrator to make necessary changes to forms, workspaces and develop FAQS.Communicate effectively in both written and spoken communication. Work collaboratively with client staff and other contracted staff.Required skills (rank in order of importance):MICROSOFT EXCEL, MICROSOFT POWER BI, BMC footprints ticketing system, collaboration, communication.Required education:Bachelor’s degree or high school with 2 years of experiencePreferred skills (rank in order of importance):Previous experience with participating in software upgrade, change and release management procedures.Required Skills2+ years of experience with Microsoft Excel (queries, reporting, analytics)2+ years of experience with Power BI1+ years of experience with BMC Footprints ticketing systemPreferred SkillsRelease ManagementChange ManagementIncident ManagementMicrosoft ProjectNotes:Role is 100% remoteCandidate must be a CURRENT resident. No relocation or nationwide candidates allowed. VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:The client is looking for a Computer Operator - IntermediateCOMPANY / DEPARTMENT CULTURE:The Computer Operator position will be part of the HCIS team.The team is a combination of client information technology professionals and experienced consultants, and we are seeking individuals who are highly productive, very flexible, and can work effectively in an environment where ambiguity is common. Team members are expected to contribute with minimal supervision and be self-motivated. The project demands individuals who are strong collaborators, who want to make a positive contribution to the client and can understand top-level goals and objectives and drive toward them.Candidates who enjoy working on complex, change-oriented projects with motivated team members will find this position attractive.Scope of the project:This project includes making federally mandated changes for the client. This position will perform monthly billing extraction from SOLARWINDS, excel and transpose the data for billing. Automate the tasks as much as possible. Other duties to include maintaining executive dashboard and provide tier 1 support for BMC footprints ticketing system.Daily duties / responsibilities:The computer operation role will be responsible for gathering infrastructure data and assisting with updating excel spreadsheets to be shared with MITS billing department. Also manage and support the MITS interactive dashboard. And asset management tasks. Assist with documenting the process of each of the tasks. Document, update and verify the steps in collaborating with the tech writer.As a tier1 support team member, serve as backup to footprints administrator. Collaborate with footprints ticketing administrator to make necessary changes to forms, workspaces and develop FAQS.Communicate effectively in both written and spoken communication. Work collaboratively with client staff and other contracted staff.Required skills (rank in order of importance):MICROSOFT EXCEL, MICROSOFT POWER BI, BMC footprints ticketing system, collaboration, communication.Required education:Bachelor’s degree or high school with 2 years of experiencePreferred skills (rank in order of importance):Previous experience with participating in software upgrade, change and release management procedures.Required Skills2+ years of experience with Microsoft Excel (queries, reporting, analytics)2+ years of experience with Power BI1+ years of experience with BMC Footprints ticketing systemPreferred SkillsRelease ManagementChange ManagementIncident ManagementMicrosoft ProjectNotes:Role is 100% remoteCandidate must be a CURRENT resident. No relocation or nationwide candidates allowed.
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