Contract and Operations Manager

Contract and Operations Manager

Job Description

About You
You thrive in a fast-paced environment and are uniquely skilled in legal contract creation, negotiations, and driving broad operational improvements. Single-threaded roles with only routine tasks don't excite you; you enjoy diving into and simultaneously managing a variety of strategic activities, some of which you have self-identified as being needed.

You’re both an independent worker and collaborative teammate. Ultimately, you’re driven to leverage a wealth of contract management and operational experience to help client win in the MDU market.

About the Role
As a Contract and Operations Manager, you will be among the first to undertake this newly created and unique hybrid position. This role is planned as an individual contributor role but has potential to expand to include having direct reports. You will prepare drafts, review and propose redline responses, lead negotiations, and execute a wide variety of different contracts such as new internet/voice/video agreements, amendments, assignments and assumptions, renewals, and terminations.

You will also play a key role in identifying and executing on a variety of internal and client-facing process improvements and customer success initiatives. Your involvement could range from managing projects, data gathering/analysis, assisting on existing projects, leading contract standardization and simplification, Salesforce and CLM tool enhancement efforts, and more!

Responsibilities
Lead contract efforts for the client
Serve as the primary client point of contact
Draft and manage a variety of legal documents through entire contract lifecycle
Review redlines and propose responses to internal and customer’s legal counsel
Create and issue AdobeSign or Docusign executables
Maintain records and correspondence for in-progress and executed contracts
Adept at communicating contract information to and collaborating with a variety of stakeholders (Business Development Managers (Sales), Legal Counsel, Operations Managers, etc.)
Able to identify opportunities for process and systemic improvement, propose solutions, and drive execution independently or cross-functionally

Qualifications
Bachelor's degree or equivalent experience required
5+ years’ experience in contract management, creation, and negotiation
3+ years’ experience in operations, process improvement, and/or business development
Strong ability to multitask and manage multiple contracts and/or projects at once
Strong problem-solving and analytical skills
Strong communication and organizational skills
Comfortable fulfilling the lead or supportive role as situations require
Takes initiative, requiring minimal supervisor oversight and receptive to coaching as required
Driven to win
Able to be both customer-centric and protect client’s interests
Salesforce and Docusign (or similar CLM) experience a plus
Knowledge of and experience working in the Multifamily marketplace preferred
A valid state driver’s license and a willingness to travel up to 10%

The ideal fit will have:
Contracts experience
Knowledge of sales
Customer service skills
Ability to communicate with Stakeholders

Nice to have:
Experience with MDU
Redlines experience

Notes:
This is a remote role, with preference of the individual being on either the EST or CST time zone.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.