Conversational AI Developer

Conversational AI Developer

Job Description

Conversational AI Developer

We are seeking a talented and passionate Conversational AI Developer to join our team and play a key role in creating innovative and engaging chatbots and virtual assistants. The ideal candidate will have a strong background in software development, with a focus on AI and natural language processing technologies.

Responsibilities:
Drive the full lifecycle development — from design to deployment — of scalable chatbots and virtual assistants utilizing Microsoft Bot Framework, Kore.ai, or similar CAI technologies
Collaborate with cross-functional teams (product managers, designers, UX/UI specialists) to gather requirements, design conversational flows, and implement user stories
Integrate Natural Language Processing (NLP) and Natural Language Understanding (NLU) techniques to enable chatbots to understand user intent and respond accordingly
Leverage Generative AI services to enhance chatbot responses with creativity and personalization
Develop chatbots for deployment across multiple channels (web, mobile apps, messaging platforms) ensuring a seamless user experience
Conduct thorough testing and debugging to ensure high performance and accuracy of conversational AI solutions
Monitor and analyze user interactions and chatbot performance to identify areas for improvement and optimization
Stay updated on the latest advancements in Conversational AI technologies and best practices

Preferred Qualifications:
3+ years of experience in software development, preferably with a focus on conversational AI or chatbots
Deep expertise in Azure Bot Framework v4, specifically utilizing Adaptive Dialogs, Waterfall Dialogs, and middleware customization
Strong backend development skills with advanced proficiency in C#, .NET, JavaScript, CSS, HTML for custom bot logic
Hands-on experience with Azure Integration Services, using Azure Functions and Logic Apps to orchestrate workflows between the bot and external systems
Proven experience with Salesforce API integrations (REST/SOAP), specifically for managing Live Agent handoffs, Knowledge base retrieval, and Case creation
Experience configuring Azure Cosmos DB for storing conversation state, user data, and telemetry logs
Experience implementing Hybrid AI strategies, bridging classical NLU services (Azure CLU) with Generative AI models (Azure OpenAI/GPT) for fall-back handling or content generation
Middleware familiarity, with exposure to MuleSoft or similar ESB platforms for enterprise-grade data exchange
Data-driven optimization skills, utilizing Power BI to analyze conversation logs, identify drop-off points, and drive NLU accuracy improvements
SDLC leadership experience, including defining CI/CD pipelines for bot deployment across multiple environments (Dev/Test/Prod)
Excellent communication, collaboration, and problem-solving skills
Ability to work independently and manage multiple projects simultaneously
Passion for innovation and a strong desire to push the boundaries of Conversational AI technology

Preferred Experience:
Prior client experience preferred.

Benefits:
Be a part of a cutting-edge team at the forefront of Conversational AI development in Higher Education
Work on challenging and rewarding projects that make a real impact
Opportunity to learn and grow your skills in a dynamic and fast-paced environment

Notes:
100% remote
40 hours per week (no overtime)

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.