Credit & Collections Representative

Credit & Collections Representative

  Not Disclosed

  Kansas City, MO

  6.0 Months

  Not Disclosed

  Not Disclosed

  Healthcare

Job Description

Description :


RESPONSIBILITIES:

Reviews, analyzes and identifies delinquent status of assigned account base to determine appropriate account assignments and collection efforts to obtain highest degree of success.
Determines the seriousness, priority and amount of assigned delinquencies; investigates causes and identifies corrective actions needed to resolve them and prevent future reoccurrence. This includes determining when to contact account management representatives to apprise them about the status of negotiations, solicit their involvement, and advise them on solutions and potential consequences.
Reviews statements, invoices and reports, and any other available account information to determine the financial stability, risk factors, and payment history of customers, and to establish and justify acceptable credit limits.
Analyzes financial and credit information to determine if accounts are viable entities that can be sold on standard open terms, or if selling restrictions such as Cash in Advance are required before releasing product to the account(s).
Contacts customers to negotiate payment plans; advises them regarding their obligations and available options to remedy their delinquent status. Negotiates payment plans, and notifies account management representatives, and desired level(s) of the Account Management team, regarding the status of negotiations and soliciting their involvement where needed.
Establishes and recommends a financial direction, creates a strategy, and guides customers through whichever negotiated payment process is agreed upon. Advises on ways to meet their obligations, associated consequences, and how best to meet Company payment demands.
Manage and respond to customer requests for copies of invoices, proof of deliveries and or statements
Resolution of customer disputes through collaboration with Accounts Receivable billing team, Billing Dispute Analyst and internal account management teams.
Prepare communication to customers related to refunds, e-statements, account reconciliations, etc.
Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS) and other regulatory requirements.
Complies with regulatory requirements, company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
Responsible for making sure any customer account changes are communicated to the relevant owner.
Monitoring the success of service provided and delivering an excellent customer experience.
Perform other assigned tasks and duties necessary to support the Credit & Collections Team

BASIC QUALIFICIATIONS | EDUCATION:

HS Diploma Required or equivalent.
Minimum of 1 year working experience in accounts receivable.
Proficiency in MS Office Applications – Outlook, Excel, PowerPoint and Word.
Previous experience in cash application, credit and collections, dispute management, billing, or customer service preferred.
Ability to prioritize and manage multiple responsibilities.
Experience handling tasks where attention to detail is critical to success
Strong computer skills required
Experience with Microsoft Navision a plus, but not required.

COMPETENCIES:

Strong focus in accuracy, analytical skills, and attention to detail
Effective communicator, both articulate & verbally presentable.
Ability to understand and summarize data into high quality, accurate and usable summaries.
Self-starter, possesses flexibility and ability to work under pressure in a fast-changing environment and ambiguous situations.
Ability to work with cross functional teams is essential.
Enthusiasm and commitment to delivering quality results and perform multiple tasks with strict deadlines
Organize work effectively, reprioritize as new demands arise, and maintain strict confidentiality.
Ability to work with the commercial business units in different time zones.
Positive attitude, team player with a high level of initiative, energy and enthusiasm, and must have a can-do mindset.
Above average MS Excel skills

Top skills- Excel experience (especially pivots and v-lookups) and data analytics.
Minimum of 3 yrs experience. Flexible mindset and quality mindset because their new system is able to do a lot of the technical tasks.
Must understand data and be creative.


Note :

Onsite
Temp to perm.
Flexible schedule within working hours.
Will work within E-screen.
8 a - 5 p
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status