CRM Integration Specialist

CRM Integration Specialist

Job Description

POSITION SUMMARY
This position is responsible for the analysis, design, development, and implementation of our Zoho implementation. The ideal candidate will be a software developer who has experience with the Zoho product suite and Java. The individual should be capable of performing a wide range of software lifecycle tasks including design, coding, testing, documentation, troubleshooting, and user support.

Project Details:
The client purchased several products in the Zoho product suite and worked with an implementation vendor to deploy the toolset. The primary usage of the toolset was to manage several critical business operations of the client that included coordination with campus partners across the client to develop relationships with business across the client. The original implementation has some critical issues, and we need an expert in the Zoho product suite to work with client leadership to review the current implementation, develop action plans to update/adjust the systems, execute those action plans to test and implement changes, and collaboratively work with client to develop thorough documentation, processes, and procedures on the Zoho environment. Additionally, all solutions should be based on standards within the Zoho product environment and help position the implementation to be better supported by Zoho enterprise support.

RESPONSIBILITIES
Evaluate existing Zoho environment and develop an improvement roadmap
Design and develop Zoho CRM applications, Flows, APIs, reports, dashboards, screen layout, and integrations.
Collaborate with project teams to estimate work effort and/or time requirements to complete development of specific requirements.
Develop and execute software testing plans to support migrations and implementation of changes to existing applications and infrastructure systems
Create and maintain documentation as appropriate for code, applications, and processes

QUALIFICATIONS
3 years experience with Zoho product suite, specifically the CRM, Campaigns, Backstage, and Analytics modules
Experience designing, developing, testing, and implementing customizations in the Zoho product suite using the Data Enriched Language for the Universal Grid Environment (Deluge) scripting language.
Experience designing, developing, testing, and implementing customizations in Zoho utilizing the Java development environment.
Experience building files in XML (Extensible Markup Language) based on defined standards.
Knowledge of systems analysis, technical documentation techniques, monitoring tools/techniques, and reporting/analytics techniques
Knowledge of design, development and implementation of tools and techniques for integrating enterprise applications, including web services and other integration architectures.

Top Skills and Years of Experience:
Bachelor's degree in information systems or related field or equivalent work experience.
3 years' experience with Zoho product suite, specifically the CRM, Campaigns, Backstage, and Analytics modules (specific module experience is needed)
Experience designing, developing, testing, and implementing customizations in the Zoho product suite using the Data Enriched Language for the Universal Grid Environment (Deluge) scripting language. (3+ years)
Experience designing, developing, testing, and implementing customizations in Zoho utilizing the Java development environment. (3+ years)
Experience building files in XML (Extensible Markup Language) based on defined standards. (3+ years)

Notes:
Position is hybrid. Hybrid available but some on-site meetings will be required.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.