Customer Account Lifecycle Analyst

Customer Account Lifecycle Analyst

  Not Disclosed

  Malvern , PA

  11.5 Months

  Not Disclosed

  Not Disclosed

  Healthcare

Job Description

• For the position of Customer Account Lifecycle Analyst to manage a territory’s asset records for the lifecycle of the contract and/or T&M service events to ensure accurate books and records and enhance customer satisfaction.

Role:
• The candidate will own the order-to-invoice relationship with external customers for asset, service contract and T&M events.
• The candidate will lead improvement and digitalization projects within the organization leveraging tools like Robotic Process Automation, PowerBI, and Winshuttle
• The candidate will build relationships with internal customers such as Sales Reps, Regional Service Managers; Performance Controlling to effectively manage assigned territory.
• The candidate will collaborate with Collections department as needed to facilitate payment from customers for disputed invoices
• The candidate will conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies
• The candidate will understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies.

Expertise:
• We will consider all levels of experience (BS/BA in business or related field preferred)
• Experience with process improvement, digitalization, project management or similar functions.
• Analytical skills, with ability to apply problem solving techniques, creativity, and critical thinking to drive continuous improvement
• Understanding of basic accounting and finance principles.
• Ability to work with business analytics tools, conduct data analysis and recommend solutions
• Proficient with MS Office tools (Excel required; PowerApps preferred)
• Strong interpersonal skills and ability to communicate and work with all organizational levels
• Strong change management capabilities

Must-have skills:
1. Background in accounting or finance.
2. Ability to learn quickly and adapt to processes.
3. Proactive in identifying issues and solutions.
4. Understanding complex processes and issues, with a lot of training and learning material.
5. Networking and collaboration skills, experience working with large teams and consistent volume.
6. Analytical skills for root cause analysis.

Nice-to-have skills:
• Experience with SAP, Click tools, scripting, PowerBI, automation software.

Must Have: Admin

Experience:
• 4+ years Knowledge: Deep professional know-how and experience in one Sub Job Family. Masters domain. Transfers and applies know-how to / in various contexts. Solid professional judgment and problem solving competence. Improves existing processes and approaches

Additional Information:
• Degree in accounting or finance and relevant experience.
• Experience working with sales and service teams.


Note:
Hybrid. Requires 1-2 days in the office.
Standard hours: 8 AM - 5 PM, Monday to Friday.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.