Customer Advocate

Customer Advocate

  Not Disclosed

  Springfield, IL

  3.0 Months

  Not Disclosed

  Not Disclosed

  Healthcare

  $13/hour - $15/hour

Job Description

This position is responsible for researching and responding to telephone and written inquiries in a prompt, accurate and objective manner.

JOB REQUIREMENTS:

High School Diploma or GED- Education verification not required.
1 year customer service experience in a health care or health insurance environment.
Experience evaluating customer situations, making decisions, and responding quickly to questions.
Data entry and/or typing experience.
Interpersonal, analytical, organizational and independent decision making skills.
Clear and concise verbal and written communication skills.

PREFERRED JOB REQUIREMENTS:

1 years customer service experience.
6 months data entry experience in an office environment.
Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
Knowledge of medical terminology and anatomy.
Referral preference given to applicants able to take and meet testing criteria.
HS Diploma/GED required- education verification not required

Note :

Onsite
CTH
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.