Customer Care Coordinator

Customer Care Coordinator

Job Description

Customer Care Coordinator I

Job responsibilities:
The individual will be responsible for unique projects such as assisting in the updating of organizational brochures, marketing information such as videos, and support in generating presentations. In addition, general administrative functions.
The candidate will act as a point of contact for internal and field project management teams for EEC Si demonstrations and customer visits.
Duties include communicating dates and managing schedules with a variety of the client and customer contacts.
Manage the actual visits, including scheduling conference rooms, arranging meal requirements, coordinating tours, communicating details and events and attractions, and greeting customers and client teams.
The position entails aspects of facility management as well.
Other duties can and will be assigned as necessary to fulfill the customer experience requirement.

Main responsibilities:
Working with customers and coordinating and scheduling customer events

Additional responsibilities:
Knowledge in Oracle tools is a plus
Bilingual (English and Spanish)
Some experience handling customer visas/immigration paperwork

1-2 years of experience working with customers and coordinating and scheduling customer events

Experience: Prior experience in a direct customer interfacing role is required.

The successful candidate must possess excellent interpersonal skills, a solid ability to communicate both verbally and written.
Must be fluent with Google products, nice-to-have Microsoft products knowledge, and possess overall strong computer skills.
Must be reliable and flexible to assume and complete a variety of tasks and responsibilities.

Must-have qualifications:
Friendly and welcoming, professional appearance and attitude, experience interacting with customers face to face and need to have intermediate level computer skills, proactive, Attention to Detail, Multitasking Abilities.

Nice-to-have skills:
Google suites (Google mail and spreadsheet) - The client uses the product family Google suite. Experience preparing presentation and presenting. Graphic design.

Notes:
100% Onsite
Work Schedule: M - F 8a - 5p (Some flexibility )

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.