Customer Care Coordinator

Customer Care Coordinator

  Not Disclosed

  Elgin , IL

  11.5 Months

  Not Disclosed

  Not Disclosed

  Transportation

Job Description

Job Description:

Job responsibilities:

• The individual will be responsible for unique projects such as assisting in the updating of organizational brochures, marketing information such as videos, and support in generating presentations.
• The candidate will act as a point of contact for internal and field project management teams for EEC Si demonstrations and customer visits. Duties include communicating dates and managing schedules with a variety of the client and customer contacts.
• Manage the actual visits, including scheduling conference rooms, arranging meal requirements, coordinating tours, communicating details of local and events and attractions, and greeting customers and client teams.
• The position entails aspects of facility management as well. Other duties can and will be assigned as necessary to fulfill the customer experience requirement.
• The successful candidate must possess excellent interpersonal skills, a solid ability to communicate both verbally and written. Must be fluent with Google products, nice-to-have Microsoft products knowledge, and possess overall strong computer skills.
• Must be reliable and flexible to assume and complete a variety of tasks and responsibilities.

Main Responsibilities:

• Working with customers and coordinating and scheduling customer events

Experience:

• Prior experience in a direct customer interfacing role is required.
• 1-2 years of experience working with customers and coordinating and scheduling customer events

Must-have Skills:

• Friendly and welcoming, professional appearance and attitude, experience interacting with customers face to face and need to have intermediate level computer skills, proactive, Attention to Detail, Multitasking Abilities.

Nice-to-have skills:

• Google suites (Google mail and spreadsheet) - The client uses the product family Google suite.
• Experience preparing presentation and presenting.
• Graphic design.

Note:

100% Onsite

Work Schedule: M - F 8a - 5p

OT as needed - usually M-F stay late or come in early