Customer Contact Rep Sr

Customer Contact Rep Sr

  Not Disclosed

  Lisle, IL (100% Remote)

  12.0 Months

  Not Disclosed

  Not Disclosed

  Automotive

  $23/hour - $28/hour

Job Description

Customer Contact Rep Sr

Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
Performing assignments that require considerable judgment and initiative. Understands implications of work, identifies key issues, and makes recommendations for solutions. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions.
Completes work with a limited degree of supervision. Determines methods and procedures on new assignments.

Desired skills:
Strong communication and problem resolution skills
Ability to manage multiple projects simultaneously
Proficient in Microsoft Office
Need candidates with Heavy customer service experience, Data Remediation, making phone calls, internet searches.

Mininum requriements:
Bachelor’s degree and at least 2 years of customer service experience and/or technical product knowledge experience
OR
Master’s degree and no experience
OR
At least 4 years of customer service experience and/or technical product knowledge experience

Notes:
Hours: 7am-4pmCST
open to remote candidates as well
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.