3-5 year of experience is required and a 4-year equivalent college degree. Takes inbound/outbound calls and emails to provide information to health care customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality. Can organize and handle calls and emails with speed and accuracy. Can work with complex computer applications and resource materials. Must be able to multitask and use critical thinking skills. Must have proven skills in the following PC software products Microsoft software suite (Excel, Outlook, Word, Teams). Preferred having SAP or some ERP experience and some background in the healthcare industry. Top 5 skills:Ability to problem solve and critically thinkAble to multitask between different platforms, able to jump back and forth between customer calls and emailsBasic computing skills and understanding of Windows, Microsoft, and other frequently used computer systemsMust be able to follow standard operating procedures, but also know when to ask for helpMust understand the culture and be a good team player Note:9AM - 5:30PMVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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