HybridDescription: Customer Service Coordinator Key Responsibilities: Handle day-to-day customer inquiries and urgent requests, ensuring timely responses.Prioritize incoming tasks using priority score and FET methodology.Act as the frontline contact for customers, maintaining strong communication and problem-solving skills.Adapt quickly to new computer programs, CRM tools, or software systems.Demonstrate emotional intelligence and resilience in handling challenging situations.Collaborate with internal teams to ensure smooth processes and customer satisfaction. Qualifications: Minimum: High School Diploma.Preferred: Bachelor’s degree (or equivalent experience).CRM or software experience helpful (SAP not required).Strong organizational skills, attention to detail, and the ability to prioritize effectively. Additional Details:Schedule: Monday to Friday, with opportunities for overtime. Shifts:3:00 PM – 12:00 AM (2 roles, Remote)11:00 AM – 8:00 PM (1 role)Remaining roles split across 7:00 AM, 8:00 AM, 9:00 AM & 10:00 AM start times Work Model: Hybrid (3 days in office), except 3:00 PM shift which is fully remote.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:
Customer Service Coordinator
Key Responsibilities:
Handle day-to-day customer inquiries and urgent requests, ensuring timely responses.
Prioritize incoming tasks using priority score and FET methodology.
Act as the frontline contact for customers, maintaining strong communication and problem-solving skills.
Adapt quickly to new computer programs, CRM tools, or software systems.
Demonstrate emotional intelligence and resilience in handling challenging situations.
Collaborate with internal teams to ensure smooth processes and customer satisfaction.
Qualifications:
Minimum: High School Diploma.
Preferred: Bachelor’s degree (or equivalent experience).
CRM or software experience helpful (SAP not required).
Strong organizational skills, attention to detail, and the ability to prioritize effectively.
Additional Details:
Schedule: Monday to Friday, with opportunities for overtime.
Shifts:
3:00 PM – 12:00 AM (2 roles, Remote)
11:00 AM – 8:00 PM (1 role)
Remaining roles split across 7:00 AM, 8:00 AM, 9:00 AM & 10:00 AM start times
Work Model: Hybrid (3 days in office), except 3:00 PM shift which is fully remote.
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