RemoteDescription:CS Engineer - Pace Specialist TrainerThis is a role well suited to an ambitious professional, looking for the next step in their career.As a Customer Service Engineer, you will be responsible for:Your initial assignment is to become a subject-matter expert in the PACE platform, which Customer Service Engineers use to document work, track parts consumption, and record time and related activities.As a subject-matter expert, you will share the knowledge needed to help Customer Service Engineers in your assigned zones and regions become proficient in using the new software.After the full launch of the PACE software, you will play a key role in the hyper-care phase for 30 to 90 days, depending on the speed and success of the transition.Upon successful completion of the Hypercare phase, you may be considered for transition into a Customer Service Engineer role, preferably within your local region, and you are encouraged to apply for other opportunities across the organization.A customer service engineer has the following skills and responsibilities:You will be servicing Imaging Equipment in the assigned metro area, Level could be adjusted based on prior experience.You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies client’ imaging equipment at customer sites.You are the "Face of client" to the customer.You support a variety of diagnostic imaging equipment.You are flexible and willing to work different shifts as business needs dictate, including willingness to work overtime as required. Advanced notice will be provided for any shift changes.You report to the Regional Service Manager at client as a CSE.Travel RequirementsCandidate will need to travel to the following locations as needed:Travel to certain Client locations for training sessions.Required ExperienceAssociate degree, or college, or military experience in a related technical field.Strong technical/electrical background required.Biomedical, med tech, or similar hands on technical experience is a plus.Open to:o Entry level candidates with technical trainingo Candidates transitioning from the militaryMinimum level: Foundation-level technical education or equivalent hands on training.Top 5 Must Have Skills1. Strong customer communication skills; ability to interact directly with clients.2. Technical acumen — ability to understand software, support peers, and troubleshoot.3. Ability to repair/diagnose equipment and perform technical issue resolution.4. Team-oriented mindset; works well with cross functional teams.5. Ability to lead training on software updates for peer groups.Nice to Have SkillsImaging service experience (military or private sector)Experience working in biomedical or hospital environmentsNotes:8AM to 5PM during the first yearAfter FTE conversion, the shift may change to later hours, including potential shift differentialsRemote role. VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:CS Engineer - Pace Specialist TrainerThis is a role well suited to an ambitious professional, looking for the next step in their career.As a Customer Service Engineer, you will be responsible for:Your initial assignment is to become a subject-matter expert in the PACE platform, which Customer Service Engineers use to document work, track parts consumption, and record time and related activities.As a subject-matter expert, you will share the knowledge needed to help Customer Service Engineers in your assigned zones and regions become proficient in using the new software.After the full launch of the PACE software, you will play a key role in the hyper-care phase for 30 to 90 days, depending on the speed and success of the transition.Upon successful completion of the Hypercare phase, you may be considered for transition into a Customer Service Engineer role, preferably within your local region, and you are encouraged to apply for other opportunities across the organization.A customer service engineer has the following skills and responsibilities:You will be servicing Imaging Equipment in the assigned metro area, Level could be adjusted based on prior experience.You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies client’ imaging equipment at customer sites.You are the "Face of client" to the customer.You support a variety of diagnostic imaging equipment.You are flexible and willing to work different shifts as business needs dictate, including willingness to work overtime as required. Advanced notice will be provided for any shift changes.You report to the Regional Service Manager at client as a CSE.Travel RequirementsCandidate will need to travel to the following locations as needed:Travel to certain Client locations for training sessions.Required ExperienceAssociate degree, or college, or military experience in a related technical field.Strong technical/electrical background required.Biomedical, med tech, or similar hands on technical experience is a plus.Open to:o Entry level candidates with technical trainingo Candidates transitioning from the militaryMinimum level: Foundation-level technical education or equivalent hands on training.Top 5 Must Have Skills1. Strong customer communication skills; ability to interact directly with clients.2. Technical acumen — ability to understand software, support peers, and troubleshoot.3. Ability to repair/diagnose equipment and perform technical issue resolution.4. Team-oriented mindset; works well with cross functional teams.5. Ability to lead training on software updates for peer groups.Nice to Have SkillsImaging service experience (military or private sector)Experience working in biomedical or hospital environmentsNotes:8AM to 5PM during the first yearAfter FTE conversion, the shift may change to later hours, including potential shift differentialsRemote role.
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