Description:Customer Service Lead RepresentativeTechnical expert with depth or breadth of knowledge within Customer Service. Responsible for investigating/resolving escalated and complex customer service issues/calls/complaints obtaining necessary information from policies, procedures, or practices. May serve as primary contact and liaison between one or more major customers, Health Plans, Service Centers, and/or functional areas. Determines best method to resolve problems ensuring customer satisfaction and adherence to company policies. Must have thorough technical knowledge of assigned products and excellent communication skills. Provides guidance, coaching, and direction to more junior team members of the team. Acts independently working under limited supervision.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Customer Service Lead Representative
Technical expert with depth or breadth of knowledge within Customer Service. Responsible for investigating/resolving escalated and complex customer service issues/calls/complaints obtaining necessary information from policies, procedures, or practices. May serve as primary contact and liaison between one or more major customers, Health Plans, Service Centers, and/or functional areas. Determines best method to resolve problems ensuring customer satisfaction and adherence to company policies. Must have thorough technical knowledge of assigned products and excellent communication skills. Provides guidance, coaching, and direction to more junior team members of the team. Acts independently working under limited supervision.
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