Description:

This role focuses on operational stabilization, backlog management, and administrative workflow completion to ensure service continuity and prevent disruption during system integration and hypercare.

The ideal candidates are detail-oriented, process-driven, and comfortable working across multiple systems in a fast-paced support environment.

Key Responsibilities

In this role, you will support day-to-day service operations by managing and resolving service notifications and work items that require manual intervention, ensuring processes are completed accurately and efficiently. You will monitor and clear system backlogs, address items that are stalled or incomplete, and help maintain data accuracy across multiple service management platforms. The role includes supporting data validation and reconciliation activities during system transitions, re-entering or correcting information as needed, and ensuring all required fields and documentation are completed to standard. You will also help manage workload queues by prioritizing aging or unassigned items, perform administrative cleanup tasks, and ensure work is routed correctly to the appropriate teams. During transition and stabilization periods, you will provide non-technical support to ensure consistency in documentation, proper case closure, and smooth operational flow across the organization.

Required Skills

Experience working in service operations, call management, or ticketing environments
Strong attention to detail and ability to handle high-volume administrative tasks
Ability to identify and resolve workflow inconsistencies or system gaps
Comfortable working across multiple systems and following defined processes