Description:
This position is largely remote and will interact with businesses to answer general questions about the client Transaction Privilege Tax (TPT) licensing and guidance through inbound and outbound phone contact or email. Functions include but are not limited to the following:
Answer inbound calls from new and existing businesses with questions about licensing, status of application or account update request(s), missing returns, outstanding liabilities and other general inquiries Reviewing and processing license applications, and documenting resolution as appropriate
Reviewing and processing business account update request forms, and documenting resolution as appropriate
Responding to customer email inquiries and performing light to medium research to provide a resolution in writing or via callback to customer
Reviewing customer inquiries forwarded by other departments for follow-up, and performing light to medium research to provide a resolution in writing or via callback to customer
Consulting with team lead and/or supervisor for guidance with complex inquiries where written procedure/standard work is unclear
Work in-office as business needs dictate to process inbound mail and other paperwork
Skills Required:
Beginner to intermediate knowledge of Google Suite applications such as Gmail, Docs, Sheets and Slides
Beginner to intermediate knowledge of Microsoft Office applications such as Word and Excel
Strong organization and time management skills
Effective time management skills
Customer Service Skills
Experience Required:
Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment.
Minimum of one year related experience
Call center experience a plus
Education Required:
High School Diploma (HSD) or General Education Degree (GED)
Notes:
8:00 AM - 5:00 PM
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status