Customer Service II • Fluent in French and English (verbal and writing) or Spanish and English (verbal and writing)• This position is Nonexempt. Hours over 40 will be paid at Time and a Half.• 3 - 5-year experience required. • Takes inbound or places outbound calls to provide information to customers. • Utilizes a database to retrieve customer or company information. • Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.• Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality. • Can organize and handle calls with speed and accuracy. • Can work with complex computer applications and resource materials. • Can use multiple operating environments (Windows, DOS, Mainframe). • Required to have skills in the following: Excel and MS Word• Candidates must be bilingual, either French/English or Spanish/English. • Position can be for one French/English and one Spanish/English, or two French/English or two Spanish/English. • Workday experience is a plus, the ticketing system is Zendesk. • The positions are in HR Services and are the first point of contact. Note:In Office positionNew worker hours are 10:30am - 7:00pm. October - May are the busiest times of the year.It may be possible to move to an earlier shift at some point.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
(Please ensure email matches your resume email)
(document types allowed: doc/docx/rtf/pdf/txt) (max 2MB)
By submitting this form, you are consenting to the VIVA team contacting you via Phone/Email