HybridDescription: Customer Service Representative Key Responsibilities: Manage an average of 50 inbound calls per day, with an expected resolution time of -2 minutes per call.Serve as the first line of contact, handling multiple workflows efficiently.Deliver high-quality service in alignment with internal CSAT and quality monitoring guidelines.Adapt quickly to frequent process changes and evolving priorities.Provide customer support that emphasizes problem-solving rather than scripted responses.Collaborate with teams to ensure effective issue resolution and customer satisfaction. Qualifications: Previous customer service experience strongly preferred.Strong problem-solving and communication skills.Ability to adapt to changing processes and work in a fast-paced environment.Comfortable working in a hybrid model with 3 days onsite in Cary, NC.Not seeking traditional call center candidates—looking for individuals who can demonstrate strengths and critical thinking. Notes: Shifts: 11:00 AM – 8:00 PM10:00 AM – 7:00 PM Work Model: Hybrid (3 days in office, 2 days remote)VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:
Customer Service Representative
Key Responsibilities:
Manage an average of 50 inbound calls per day, with an expected resolution time of -2 minutes per call.
Serve as the first line of contact, handling multiple workflows efficiently.
Deliver high-quality service in alignment with internal CSAT and quality monitoring guidelines.
Adapt quickly to frequent process changes and evolving priorities.
Provide customer support that emphasizes problem-solving rather than scripted responses.
Collaborate with teams to ensure effective issue resolution and customer satisfaction.
Qualifications:
Previous customer service experience strongly preferred.
Strong problem-solving and communication skills.
Ability to adapt to changing processes and work in a fast-paced environment.
Comfortable working in a hybrid model with 3 days onsite in Cary, NC.
Not seeking traditional call center candidates—looking for individuals who can demonstrate strengths and critical thinking.
Notes:
Shifts:
11:00 AM – 8:00 PM
10:00 AM – 7:00 PM
Work Model: Hybrid (3 days in office, 2 days remote)
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