Training will be in the office for the first 3 weeks then will continue with video training. The candidate may need to be there once a month and can be in the office if need be. Remote work after training, with monthly in-office visitsDescription:Seeking candidate to work full time in our Customer Care Department. Key Responsibilities:Serve as the primary communicator with assigned clientsManage back-and-forth communication via email and occasional phone callsComplete client reporting – Excel proficiency is essentialMUST be proficient in Excel, Outlook, Microsoft Suite and be self-motivatedJOB RESPONSIBILITIESSUMMARYAct as the primary point of contact for our consulting clients that receive our Energy Management program. Research and resolve inquiries using applicable services in a professional manner while maintaining a minimum resolution time. Overall, this role requires simple, routine work within the Customer Care Department.TASKS:Prepare reports, correspondence and/or statisticsContinually maintain account records and filing systems, using data entry to multiple platformsMaintain pertinent and current client information and reference tools to ensure the database is accurate at all timesCoordinate solutions with other internal departments to meet customer needsHandle requests and provide customer service, guidance, and non-complex support for new products or programsKEY RESPONSIBILITIES:Select appropriate processes from clearly documented rules, past practices or new instructionsSeek advice and guidance on non-routine or problem areas from Department managerRefer complex, unusual problems to othersSKILLS REQUIRED:Must be proficient in Excel, Outlook and Microsoft SuiteMust be self-motivatedEntry-level skillsetSuccessful completion of UBK trainingStrong verbal and written communication skillsStrong customer service aptitude; professional and courteous rapportExcellent time management skills; timely response to all inquiries; punctual and reliableMicrosoft Office SuiteOPTIONAL SKILLS PREFERRED:Type at a minimum of 45 WPMMinimum score of 80% on MS Excel assessmentAbility to remain calm, polite and sincere on the phone with customers and vendors in all situations, including any that may require escalation.EXPERIENCE:Typically, up to 2 years of successful experience in a similar customer service or administrative type role, generally comparable with the tasks and responsibilities as presented above.EDUCATION:HS diploma or equivalent is required.Preferred:1 – 2 years of vocation/technical training or an Associates degree in a related fieldSpecialized skill training or certification pertinent to the positionThe plant processes thousands of commercial invoicing on a monthly basis.The person is the POC for requests that come in from the client.Act on AD HOC changes that may occurAnswer email, phone calls, troubleshooting between vendors and clients.Work to integrate to set up, integrate and work on new accounts.Large learning curve as this role can be quite complex -- can take up to 4-5 months to fully understand the day to day duties.Looking for someone who doesn’t need a checklist every day.Someone who is a self-motivated candidate; aggressive personality to get work done.Experience in excel is required.Notes:HybridOnsite training for 2–4 weeksRemote work after training, with monthly in-Office visitsSchedule: Monday–Friday, 8:00 AM to 5:00 PMThis position can include the potential to advance to a tenured position (temp-hire) based on available openings, employee performance and manager observations. VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Seeking candidate to work full time in our Customer Care Department. Key Responsibilities:Serve as the primary communicator with assigned clientsManage back-and-forth communication via email and occasional phone callsComplete client reporting – Excel proficiency is essentialMUST be proficient in Excel, Outlook, Microsoft Suite and be self-motivatedJOB RESPONSIBILITIESSUMMARYAct as the primary point of contact for our consulting clients that receive our Energy Management program. Research and resolve inquiries using applicable services in a professional manner while maintaining a minimum resolution time. Overall, this role requires simple, routine work within the Customer Care Department.TASKS:Prepare reports, correspondence and/or statisticsContinually maintain account records and filing systems, using data entry to multiple platformsMaintain pertinent and current client information and reference tools to ensure the database is accurate at all timesCoordinate solutions with other internal departments to meet customer needsHandle requests and provide customer service, guidance, and non-complex support for new products or programsKEY RESPONSIBILITIES:Select appropriate processes from clearly documented rules, past practices or new instructionsSeek advice and guidance on non-routine or problem areas from Department managerRefer complex, unusual problems to othersSKILLS REQUIRED:Must be proficient in Excel, Outlook and Microsoft SuiteMust be self-motivatedEntry-level skillsetSuccessful completion of UBK trainingStrong verbal and written communication skillsStrong customer service aptitude; professional and courteous rapportExcellent time management skills; timely response to all inquiries; punctual and reliableMicrosoft Office SuiteOPTIONAL SKILLS PREFERRED:Type at a minimum of 45 WPMMinimum score of 80% on MS Excel assessmentAbility to remain calm, polite and sincere on the phone with customers and vendors in all situations, including any that may require escalation.EXPERIENCE:Typically, up to 2 years of successful experience in a similar customer service or administrative type role, generally comparable with the tasks and responsibilities as presented above.EDUCATION:HS diploma or equivalent is required.Preferred:1 – 2 years of vocation/technical training or an Associates degree in a related fieldSpecialized skill training or certification pertinent to the positionThe plant processes thousands of commercial invoicing on a monthly basis.The person is the POC for requests that come in from the client.Act on AD HOC changes that may occurAnswer email, phone calls, troubleshooting between vendors and clients.Work to integrate to set up, integrate and work on new accounts.Large learning curve as this role can be quite complex -- can take up to 4-5 months to fully understand the day to day duties.Looking for someone who doesn’t need a checklist every day.Someone who is a self-motivated candidate; aggressive personality to get work done.Experience in excel is required.Notes:HybridOnsite training for 2–4 weeksRemote work after training, with monthly in-Office visitsSchedule: Monday–Friday, 8:00 AM to 5:00 PMThis position can include the potential to advance to a tenured position (temp-hire) based on available openings, employee performance and manager observations.
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