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Customer Service Representative

Princeton, NJ 4.0 Months
Full-Time $17-$22/hr





Accepted: .doc, .docx, .pdf, - max 20MB
Posted: Jun 23, 2026
Ref: NPNJCS23

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Position Overview


Main Purpose of the Role
Receives and places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts and procedures with the assistance of a computerized system.
This job handles both inbound and outbound calls, but excludes other surveyed jobs such as Customer Service, Credit/Collections, and Full Account Management.

Main Responsibilities

List the main responsibilities this role regularly performs.
The senior level Customer Service Representative will handle enquired regarding complex and/or important products, services and promotions.
This position will also typically receive and/or place telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures.
Liaise with sales and technical staff to keep them up-to-date with customer needs.
May include selling component.
May answer inquiries, resolve problems, promote and sell products/services, and/or enter or confirm sales.
Requires general knowledge of company, products, and/or services.
May assess needs and suggest/promote alternative products or services.
Requires ability to navigate a computerized data entry system or other relevant applications.

3 - 5 year experience required. Takes a high volume of inbound or places outbound calls to provide information and services to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Follows processes and steps to ensure appropriate actions and follow through taken for customers. Document needs for customers in databases. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy. Must be able to be available to customers for a certain period of time during the day. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word

Notes:
Position is fully onsite (8:30am - 5pm)


VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Competitive Benefits

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Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

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Related Openings

Customer Service Representative

Healthcare Jun 04, 2026
Chicago, IL 7.0 Months

Customer Service Representative

Reference Number: NPNJCS23
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