Description:The contractor Customer Service Representative is a customer-facing role focused on licensing. This role is responsible for directly receiving, processing, and applying payments for all tax types in the forms of cash, checks, debit/credit cards, and money orders to taxpayer’s personal or business accounts, and also complete daily reconciliation and end-of-day balancing of assigned till. Responsibilities include assisting taxpayers, processing license applications and updates, and providing information on licensing laws, rules, and procedures. Required Skills:2+ years of customer service experience, 1+ year of working in a high production environment, experience with cash handling, and proficiency in Google Suite.Preferred Skills: BilingualRequired Skills:Excel experienceBasic MathTax experiencePreferred Skills:Google ToolsNotes:This role requires in-person work at both the Phoenix (8am - 5pm, Monday - Friday) and Mesa (7am - 6pm, Monday - Thursday) office locations. The work schedule will be dependent on the assigned office locations' business hours. VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:The contractor Customer Service Representative is a customer-facing role focused on licensing. This role is responsible for directly receiving, processing, and applying payments for all tax types in the forms of cash, checks, debit/credit cards, and money orders to taxpayer’s personal or business accounts, and also complete daily reconciliation and end-of-day balancing of assigned till. Responsibilities include assisting taxpayers, processing license applications and updates, and providing information on licensing laws, rules, and procedures. Required Skills:2+ years of customer service experience, 1+ year of working in a high production environment, experience with cash handling, and proficiency in Google Suite.Preferred Skills: BilingualRequired Skills:Excel experienceBasic MathTax experiencePreferred Skills:Google ToolsNotes:
This role requires in-person work at both the Phoenix (8am - 5pm, Monday - Friday) and Mesa (7am - 6pm, Monday - Thursday) office locations. The work schedule will be dependent on the assigned office locations' business hours.
(Please ensure email matches your resume email)
(document types allowed: doc/docx/rtf/pdf/txt) (max 2MB)
By submitting this form, you are consenting to the VIVA team contacting you via Phone/Email