HybridDescription: The Customer Service Representative II will assist the client by entering customer concerns into Salesforce, a cloud-based software. The concerns are received via phone voice messages, email, and an online web form. The role requires excellent communication and interpersonal skills, patience, and the ability to multitask.Major Responsibilities:Enter customer concerns into Salesforce, received through email, voice messages, and the online web form.Use critical thinking skills to direct concerns to the appropriate client programs.Research information to address both client related issues.Listen and transcribe voice mail messages from clients.Perform other duties as assigned related to the position.Required skills and qualificationsProven experience as a Customer Service Representative or in a similar role.Excellent communication, interpersonal, and problem-solving skills.Proficiency in Google Suite and other relevant computer applications.De-escalation skills.Patience, a positive attitude, and the ability to manage time effectively and multitask.High school diploma or equivalent is typically required.KnowledgeEnglish Language; Customer Service; Clerical; Administration and Management.SkillMonitoring; Active Listening; Speaking; Critical Thinking; Reading Comprehension; Social Perceptiveness. Judgment and Decision Making; Time Management; Problem Solving AbilityAbilityDeductive and Inductive Reasoning; Speech Clarity; Written and Oral Comprehension; Written and Oral Expression; Problem SensitivityRequired SkillsExperience as a CSRgoogle suite and other relevant computer applicationsinterpersonal and problem solving skillsAttention to detail and must be ReliablePreferred SkillsSalesforceNotes:HybridHours are Monday-Friday, 8:00 am to 5pm.Position will be in person for the first 2 weeks for trainingVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:
The Customer Service Representative II will assist the client by entering customer concerns into Salesforce, a cloud-based software. The concerns are received via phone voice messages, email, and an online web form. The role requires excellent communication and interpersonal skills, patience, and the ability to multitask.Major Responsibilities:Enter customer concerns into Salesforce, received through email, voice messages, and the online web form.Use critical thinking skills to direct concerns to the appropriate client programs.Research information to address both client related issues.Listen and transcribe voice mail messages from clients.Perform other duties as assigned related to the position.Required skills and qualificationsProven experience as a Customer Service Representative or in a similar role.Excellent communication, interpersonal, and problem-solving skills.Proficiency in Google Suite and other relevant computer applications.De-escalation skills.Patience, a positive attitude, and the ability to manage time effectively and multitask.High school diploma or equivalent is typically required.KnowledgeEnglish Language; Customer Service; Clerical; Administration and Management.SkillMonitoring; Active Listening; Speaking; Critical Thinking; Reading Comprehension; Social Perceptiveness. Judgment and Decision Making; Time Management; Problem Solving AbilityAbilityDeductive and Inductive Reasoning; Speech Clarity; Written and Oral Comprehension; Written and Oral Expression; Problem SensitivityRequired SkillsExperience as a CSRgoogle suite and other relevant computer applicationsinterpersonal and problem solving skillsAttention to detail and must be ReliablePreferred SkillsSalesforceNotes:
HybridHours are Monday-Friday, 8:00 am to 5pm.Position will be in person for the first 2 weeks for training
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