• Greet clients/public and assess purpose of office visit. Make referrals for client and community resources.• Assist clients to prepare for the application process, Register application and check for prior client history, Manage a high volume of incoming calls.• Route calls and messages to appropriate staff, Photocopy information submitted by client for eligibility process.• Direct client and information to the assigned/ appropriate case manager, Open, date stamp and distribute all mail (US./Inner office/scanned/emailed/fax) Prepare outgoing mail according to office procedures.Skills Required:• Computer skills, customer service skills, critical thinking skillsExperience Required:• Minimum 1 year consecutive customer serviceNotes:8:00 AM - 5:00 PMVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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