Description:This position is largely remote and will interact with businesses to answer general questions about client Transaction Privilege Tax (TPT) licensing and guidance through inbound and outbound phone contact or email. Functions include but are not limited to the following:Answer inbound calls from new and existing businesses with questions about licensing, status of application or account update request(s), missing returns, outstanding liabilities and other general inquiriesReviewing and processing license applications, and documenting resolution as appropriateReviewing and processing business account update request forms, and documenting resolution as appropriate Responding to customer email inquiries and performing light to medium research to provide a resolution in writing or via callback to customerReviewing customer inquiries forwarded by other departments for follow-up, and performing light to medium research to provide a resolution in writing or via callback to customerConsulting with team lead and/or supervisor for guidance with complex inquiries where written procedure/standard work is unclear Work in-office as business needs dictate to process inbound mail and other paperwork.Call center experience required.Notes:Hybrid Model - will be on site 3-5 days/month.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:This position is largely remote and will interact with businesses to answer general questions about client Transaction Privilege Tax (TPT) licensing and guidance through inbound and outbound phone contact or email. Functions include but are not limited to the following:Answer inbound calls from new and existing businesses with questions about licensing, status of application or account update request(s), missing returns, outstanding liabilities and other general inquiriesReviewing and processing license applications, and documenting resolution as appropriateReviewing and processing business account update request forms, and documenting resolution as appropriate Responding to customer email inquiries and performing light to medium research to provide a resolution in writing or via callback to customerReviewing customer inquiries forwarded by other departments for follow-up, and performing light to medium research to provide a resolution in writing or via callback to customerConsulting with team lead and/or supervisor for guidance with complex inquiries where written procedure/standard work is unclear Work in-office as business needs dictate to process inbound mail and other paperwork.Call center experience required.Notes:Hybrid Model - will be on site 3-5 days/month.
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