Description:Review and process all incoming collection email requests which include: payment and return transfers, locate payments, modify tax returns, low volume returns, charge off report, client extensions, clear delinquencies, re-establish billing, update entity in TAS, inter and external (600) refunds, merge accounts, process review items (PRI), process levies, 5009L certifications, and research miscellaneous requests to ensure taxpayers problems are resolved Prepare, file, review, and process all Administrative Support documents including computing payoff amounts, and general financial inquiries for any requests related to Administrative SupportAnswering incoming taxpayer and internal callsRespond by phone or in writing to all Administrative Support inquiries from internal and external customers Research and respond verbally or in writing to line, tax clearance applications, collections maintenance requests, debt set off inquiries and all requests that are received in the Administrative Support UnitUtilize multiple databases and internet-based tools to perform research and review all requests and inquiries Provide payoff requestsData entry into the TAS database or any other supporting internal and external database utilized by the Administrative Support UnitDocument individual production and monthly work processed within the Administrative SupportManage retention of the Administrative Support files, including the weekly processing of the low balance lien release reportTop Skills:Tax experience, basic math skills, google tools, excel experienceNotes:100% Onsite VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Review and process all incoming collection email requests which include: payment and return transfers, locate payments, modify tax returns, low volume returns, charge off report, client extensions, clear delinquencies, re-establish billing, update entity in TAS, inter and external (600) refunds, merge accounts, process review items (PRI), process levies, 5009L certifications, and research miscellaneous requests to ensure taxpayers problems are resolved Prepare, file, review, and process all Administrative Support documents including computing payoff amounts, and general financial inquiries for any requests related to Administrative SupportAnswering incoming taxpayer and internal callsRespond by phone or in writing to all Administrative Support inquiries from internal and external customers Research and respond verbally or in writing to line, tax clearance applications, collections maintenance requests, debt set off inquiries and all requests that are received in the Administrative Support UnitUtilize multiple databases and internet-based tools to perform research and review all requests and inquiries Provide payoff requestsData entry into the TAS database or any other supporting internal and external database utilized by the Administrative Support UnitDocument individual production and monthly work processed within the Administrative SupportManage retention of the Administrative Support files, including the weekly processing of the low balance lien release reportTop Skills:Tax experience, basic math skills, google tools, excel experienceNotes:100% Onsite
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