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Customer Service Representative

Phoenix, AZ

5.0 Months

Full-Time $17-$22/hr

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Posted: Jul 08, 2026

Ref: RKAZPA87

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Position Overview

Basic secretarial, legal support, or customer service skills are preferred for working in a professional office. The CSR’s are required to communicate with attorneys, legal support staff, members of the client personnel.

Customer service experience is preferred in one or more of the following areas: office experience, relevant legal experience, or customer service on phones and in person.
Answers main phone lines, screens incoming calls, initial contact to meet/greet callers or walk-ins, routes calls accurately and timely.
Registers parties for hearings with names, phone numbers and time of call.
Elevates higher level case inquiries and other requests to Docket Officer paralegals, Supervisors, or Administrative Law Judges.
Communicates verbally and/or in writing with appropriate personnel re: case/hearing status. Responds to status of appeals calls from internal and external customers and processes requests.
Performs research in multiple databases to respond to questions regarding status of case
Performs data entry in case management system to document information and conversations with callers, coworkers, supervisors
Performs secretarial tasks such as processing mail and faxes, word processing decisions and making copies of electronic records and digital recordings.

Must have skills: Accuracy while typing, experience with using computers, customer service skills.

Required S/K/As:
Microsoft Office Programs
Concepts of professional conduct.
Customer service techniques
Confidentiality and ethical guidelines for professional conduct and protecting customer information.
Strong interpersonal communication and effective decision-making capabilities
Professional and effective verbal and written communication in order to establish and maintain interactions with internal and external customers
Operation of keyboard and other office equipment (e.g. PC, scanner, fax, etc.)
Use of personal computer with multiple programs running simultaneously
Perform, repetitive, detailed work with a very high level of accuracy
Handle diverse and upset customers with tact and diplomacy
Sit uninterrupted for prolonged periods of time
Research data using the case tracking system

Notes:
Required to be onsite Monday-Friday 8AM-5PM

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Trusted by 100+ Fortune 500 Companies

Competitive Benefits

Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

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