Candidate must be able to be fully in office for first week for training. Afterwards, the Hybrid schedule is 1-2 days a week in person. Job Description: This position will answer and handle incoming calls to the client. The CSR2 provides general information regarding licenses, payments, general information, and compliance questions.The ideal candidate for this position should possess the following: Knowledge:De-escalation techniques Knowledge of Arizona Barbering and Cosmetology Statutes, rules and regulations Google Suite Problem resolution Business English to include proper sentence structure, grammar, and punctuation. Skill:Communicating effectively while actively listening to others Proficiency with technology, especially computers, software applications, and phone systems Typing at least 45 Words per minute Critical thinking and reasoning Applying world-class customer service techniques Responding to customer servicecomplaints/problems. Ability: Maintain a professional demeanor at all times Work in a busy call center environment with time constraints, high call volumes, and stressful conditions Sit for long periods Perform phone interviews while simultaneously inputting information into a database Accept responsibility for work productand outcomes Resolve difficult customer service complaints/problems Required Skills1 Year+ of Call Center Experience45 WPM Typing SpeedExperience with CRM Software Preferred SkillsDe-Escalation SkillsGoogle Suite Notes:- Candidate must be able to be fully in office for first week for training. Afterwards, the Hybrid schedule is 1-2 days a week in person.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Job Description:
This position will answer and handle incoming calls to the client. The CSR2 provides general information regarding licenses, payments, general information, and compliance questions.
The ideal candidate for this position should possess the following:
Knowledge:
De-escalation techniques Knowledge of Arizona Barbering and Cosmetology Statutes, rules and regulations Google Suite Problem resolution Business English to include proper sentence structure, grammar, and punctuation.
Skill:
Communicating effectively while actively listening to others Proficiency with technology, especially computers, software applications, and phone systems Typing at least 45 Words per minute Critical thinking and reasoning Applying world-class customer service techniques Responding to customer service
complaints/problems. Ability: Maintain a professional demeanor at all times Work in a busy call center environment with time constraints, high call volumes, and stressful conditions Sit for long periods Perform phone interviews while simultaneously inputting information into a database Accept responsibility for work product
and outcomes Resolve difficult customer service complaints/problems
Required Skills
1 Year+ of Call Center Experience
45 WPM Typing Speed
Experience with CRM Software
Preferred Skills
De-Escalation Skills
Google Suite
Notes:
- Candidate must be able to be fully in office for first week for training. Afterwards, the Hybrid schedule is 1-2 days a week in person.
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