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Customer Service Representative

Phoenix, AZ 12.0 Months
Full-Time $17-$22/hr






Accepted: .doc, .docx, .pdf, - max 20MB
Posted: Jul 22, 2026
Ref: RKCAPA229

Position Overview



Responsible for providing customer service to taxpayers in our client office with filing assistance, taxpayer education, refund issues/disputes, billing issues/disputes, and client tax policies and procedures; complete research and necessary adjustments to resolve taxpayer account issues in all four tax types. Customers are assisted through Live Chat, Walk-in office, Correspondence, calls and various email boxes. The ideal candidate must have a strong customer service background.

Required Skills: basic office and computer skills, past customer service experience or working with taxes

Preferred experiences: customer service roles

Notes:
Hybrid Schedule - 3 days in office, 2 days remote depending on the job/project needs.
The successful candidate will work 40 hours a week, M-F, 8-5pm.


VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Trusted by 100+ Fortune 500 Companies

Competitive Benefits


Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

Join VIVA and Grow
VIVA is faster, easier and you still have complete control

Customer Service Representative


Reference Number: RKCAPA229
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