Customer Service Representative

Customer Service Representative

Job Description

Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
Keyboarding/typing at least 40 wpm and 10-key skill
Skilled in the customer service technique of conflict de-escalation and resolution

Abilities
Ability to work with a high degree of autonomy and also participate collaboratively as part of a team Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
Ability to understand and solve problems by applying basic analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed

Ability to learn and apply LEAN concepts, principles, and tools Willingness and ability to embody client’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another

Requirements
2+ years of experience in a customer service role
1+ year of experience in a high product environment
Experience with cash handling

Selective Preferences
One or more years working in a high production environment
Previous experience with Continuous Improvement, Six Sigma and/or Lean Previous experience in customer service emphasizing on professionally and courteously serving customers in a fast paced environment
Bilingual in English and Spanish

Notes:
100% Onsite.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.