Job Description:Must have skills: Accuracy while typing, experience with using computers, customer service skills.Basic secretarial, legal support, or customer service skills are preferred for working in a professional office. The CSR’s are required to communicate with attorneys, legal support staff, members of the public and state agency personnel.Customer service experience is preferred in one or more of the following areas: office experience, relevant legal experience, or customer service on phones and in person.Answers main phone lines, screens incoming calls, initial contact to meet/greet callers or walk-ins, routes calls accurately and timely.Registers parties for hearings with names, phone numbers and time of call.Elevates higher level case inquiries and other requests to Docket Officer paralegals, Supervisors, or Administrative Law Judges.Communicates verbally and/or in writing with appropriate personnel re: case/hearing status. Responds to status of appeals calls from internal and external customers and processes requests.Performs research in multiple databases to respond to questions regarding status of casePerforms data entry in case management system to document information and conversations with callers, coworkers, supervisorsPerforms secretarial tasks such as processing mail and faxes, word processing decisions and making copies of electronic records and digital recordings.Required S/K/As:Microsoft Office ProgramsConcepts of professional conduct.Customer service techniquesConfidentiality and ethical guidelines for professional conduct and protecting customer information.Strong interpersonal communication and effective decision-making capabilitiesProfessional and effective verbal and written communication in order to establish and maintain interactions with internal and external customersOperation of keyboard and other office equipment (e.g. PC, scanner, fax, etc.)Use of personal computer with multiple programs running simultaneouslyPerform, repetitive, detailed work with a very high level of accuracyHandle diverse and upset customers with tact and diplomacySit uninterrupted for prolonged periods of timeResearch data using the case tracking systemRequired Skills2+ Years in a Customer Service roleHigh School Diploma/GED VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Job Description:Must have skills: Accuracy while typing, experience with using computers, customer service skills.Basic secretarial, legal support, or customer service skills are preferred for working in a professional office. The CSR’s are required to communicate with attorneys, legal support staff, members of the public and state agency personnel.Customer service experience is preferred in one or more of the following areas: office experience, relevant legal experience, or customer service on phones and in person.Answers main phone lines, screens incoming calls, initial contact to meet/greet callers or walk-ins, routes calls accurately and timely.Registers parties for hearings with names, phone numbers and time of call.Elevates higher level case inquiries and other requests to Docket Officer paralegals, Supervisors, or Administrative Law Judges.Communicates verbally and/or in writing with appropriate personnel re: case/hearing status. Responds to status of appeals calls from internal and external customers and processes requests.Performs research in multiple databases to respond to questions regarding status of casePerforms data entry in case management system to document information and conversations with callers, coworkers, supervisorsPerforms secretarial tasks such as processing mail and faxes, word processing decisions and making copies of electronic records and digital recordings.Required S/K/As:Microsoft Office ProgramsConcepts of professional conduct.Customer service techniquesConfidentiality and ethical guidelines for professional conduct and protecting customer information.Strong interpersonal communication and effective decision-making capabilitiesProfessional and effective verbal and written communication in order to establish and maintain interactions with internal and external customersOperation of keyboard and other office equipment (e.g. PC, scanner, fax, etc.)Use of personal computer with multiple programs running simultaneouslyPerform, repetitive, detailed work with a very high level of accuracyHandle diverse and upset customers with tact and diplomacySit uninterrupted for prolonged periods of timeResearch data using the case tracking systemRequired Skills2+ Years in a Customer Service roleHigh School Diploma/GED
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Posted (Apr 06, 2026)
Description:The Customer Service Representative 3 position at the client...