Transportation & Parking Services Administrator

Coordinates the activities and day-to-day functions of the Transportation and Parking Office.
Works directly with Transportation and Parking Services Managers to ensure the goals and objectives specified for transit and parking operations are accomplished in accordance with established priorities, time limitations, funding limitations and other specifications.
Runs reports via the parking database, maintaining parking lot inventory counts and cash-handling operations.
Supports transit operations by working collaboratively with transportation management to ensure passenger counts are collected, analyzed and accurately reported at appropriate intervals. On occasion, rides daytime and evening shuttles to inspect external and internal conditions and perform quality assurance checks.
The client's parking program is managed using T2's Flex database. Using Flex, develops customer queries, allocates permits for online sales and coordinates logistics for e- business transactions. Ensures access and revenue control equipment is functioning properly and maintained in good working order by working with the Parking Manager and Parking Monitors.
Assists with ensuring pay-in-lane and pay-on-foot equipment is maintained in good working order and that a preventative maintenance scheduled is adhered to.
Works with industry specific vendors to order parts as needed or to restore equipment to working order when there is a malfunction.
Assists the transportation management as needed with the coordination and management of the client's comprehensive transit programs which includes campus shuttles, campus charters and the client Transit Authority. Specifically, provides day-to-day support of customer complaints, address operational issues and adherence by transit providers to posted schedules.
Coordinates with parking and other administrative and management level staff on project tracking and project management.
Coordinates the transportation and parking needs for small, medium and large-scale events on campus, such as Convocation.
Assists with Orientation Week preparations and represents Transportation and Parking Services at various information fairs as needed.
Manages special projects or functions related to Transportation and Parking Services.
Coordinates all TDM programs which currently include the occasional parking program, carpool program, car-share program, ridership data analysis, and dial-a-ride/injured student shuttle service coordination.
Assists with coordinating the day-to-day operations of Transportation and Parking Services. Monitors customer interactions and handles cash operations with limited supervision.
Schedules maintenance for the pay-in-lane and pay-on-foot equipment, working with vendors when there is a malfunction.
Coordinates the client's transit programs. Provides day-to-day assistance with addressing customer complaints, attending to operational issues and ensuring transit providers adhere to posted schedules.
Assists supervisors to plan and organize the parking and transportation logistics for events which occur on campus. Acts as an informal resource to those with less experience.
Performs other related work as needed.

Core Responsibilities
Process permit sales transactions efficiently, including end-of-day review and reconciliation. Provide customer service and troubleshooting assistance for permit sales software. Respond to and resolve customer inquiries and complaints received by phone and email in a timely and professional manner. Communicate effectively with internal departments and external customers to research and resolve concerns as appropriate. Identify trends and recurring issues in calls and email correspondence and report findings to the Supervisor. Assist in the development and communication of resolutions to internal staff as requested. Identify and recommend process improvements to support a positive customer experience. Ensure reporting accuracy and flag discrepancies as needed. Maintain positive working relationships and open communication with internal and external customers. Perform administrative tasks and other duties as assigned by Supervisors. Attend departmental and other meetings as requested.

Qualifications:
High school diploma or equivalent certification; Two-year degree in liberal arts or communication field.
Preferred Experience: Parking Permit Sales Experience, a plus. A working knowledge of Microsoft Office, sales management software.
The incumbent will have: two years experience in an administrative/customer service/sales setting. Ability to multi-task and work efficiently in a fast paced environment with frequent interruptions.


Bachelor's Degree - Preferred
High School Diploma/GED - Required

Preferred Qualifications

Education:
Bachelor's degree.

Experience:
Parking and transportation operations, customer service, permit or transactional sales.
Administrative experience.
One year of cash handling management experience.
Two years of customer service experience.

Technical Skills or Knowledge:
Excellent computer skills, including knowledge of MS Office.
Familiarity with parking and transit operation, or administrative functions.

Preferred Competencies
Exercise absolute discretion regarding confidential matters; maintain strict confidentiality of sensitive information.
Excellent oral and written communication skills.
Excellent organizational skills. Work on multiple projects simultaneously, set priorities, and meet short deadlines.
Manage sensitive issues with tact and diplomacy.
Exceptional attention to detail.
Work effectively and collegially with little supervision or as member of a team.
Work independently.
Editing and proofreading skills.
Develop and manage interpersonal relationships.
Math skills.
Quantitative and analytical skills.
Time management skills.
Handle stressful situations.
Learn and develop skills.
Follow written and/or verbal instructions.
Ability to read.
Work with people from diverse cultures and backgrounds.

Preferred Skills and Qualifications
The ideal candidate will possess superior customer service and communication skills, with the ability to multitask effectively in a fast-paced environment. Strong attention to detail, professional phone etiquette, and clear written communication are essential to this role.

Skills
Description - Exp (Mos.) - Level
Microsoft Office - 24 - Advanced
Mathematical Skills - 24 - Advanced
Sense Of Urgency - 24 - Advanced
Writing Skills - 24 - Advanced
Interpersonal Skills - 24 - Advanced
Self Motivation - 24 - Advanced
Service & Phone Skills - 24 - Advanced
Written & Verbal Communication Skills - 24 - Advanced
Highly Organized - 24 - Advanced

Working Conditions
Office environment.
Work with frequent interruptions.
Sit for 4 hours or more.
Use computers extensively for 4 hours or more.
Use standard workstation equipment.
Use standard office equipment.

Notes:
8:00 AM - 5:00 PM
Total Reg Hours: 40.00